Royal Vopak Deer Park , TX 77536
Posted 1 week ago
Start your career as a Customer Service Representative
Invoicing at Vopak and contribute to social themes such as energy security and energy transition. We offer you a working environment that is safe and pleasant and where equality, diversity and satisfaction are of paramount importance. Ready to develop yourself and make a positive impact? Improve the world and start as a Customer Service Representative
Invoicing at Vopak.
What will you do as a Customer Service Representative
As a Customer Service Representative
What do we offer you?
A market-based salary depending on your experience and knowledge and attractive bonuses.
Various growth opportunities.
Group health insurance where Vopak pays 50% of the nominal costs.
401(k) Incentive Savings Plan
Holidays (9 fixed holidays and 2 floating holidays)
Basic Life/AD&D Insurance
Tuition Reimbursement
What do we expect from you as a Customer Services Representative
High school diploma or GED and several years general office experience
College courses in Business, Finance or related fields helpful
Experience in accounting or finance preferred
Minimum of 3 - 5 years customer service, or financial, administrative experience, especially in operations environment
Customer service focus; ability to deal with diverse personalities; negotiation and conflict resolution skills; research experience; problem solving skills
Knowledge of Company processes and infrastructure; ability to locate customer information including contracts; excellent terminal knowledge; experience working with gauging and line activities; experience in product inventory work and confirmation of orders
Good knowledge of customer agreements and contracts; understanding of customer key success factors for products stored with Company; knowledge of customer's logistic processes for products stored with Company
Experience working with Federal, state and local environmental regulations including RCRA preferred
Ability to prioritize work; multi-tasking skills; experience performing inventory analysis, time studies, etc.; organizational skills; ability to perform complex calculations using a calculator
Excellent English communications skills including ability to read, write, and speak fluently; ability to communicate with customers and co-workers; good team player
Solid computer skills including Microsoft Office Suite, various email and internet programs and applications, financial software programs, sales/order database systems, and other Company programs; excellent data entry skills
What does your day look like?
Your core responsibilities are:
Abides by all safety procedures and practices applicable to location and position; participates in appropriate safety training; demonstrates commitment to and support of SH&E principles and values; champions safety as necessary
Prepares invoices; follows up on invoicing and non-payment issues; maintains invoicing files
Prepares spreadsheets for various services provided to customers, suppliers, vendors, and agencies
Performs pricing integrity checks; determines any gross or obvious errors in billing
Sets up reoccurring charges and orders for new contracts in sales/database system
Determines ability of sales/database system to accommodate contract pricing and terms; escalates to management for approval to create accommodation
Ensures customer back-charges are completed in a timely and accurate manner
Routes credits and corrections on orders through appropriate management; inputs data
Resolves issues for utilities
Takes ownership of designated processes and tools
Leads testing of new software as it relates to invoicing and database applications
Trains regularly on all Federal, state and local environmental regulations, requirements and guidelines including, but not limited to, RCRA requirements; follows and adheres to all guidelines, regulations, and requirements
Trains and mentors new Customer Invoicing Representatives
Assumes delegated responsibilities of the Manager in their absence as required
Provides management information regarding invoice processes
Takes ownership for projects or portions of projects as assigned
Assists with payroll input as requested
Functions as a team member with others in Customer Service and Finance
Performs other duties assigned by management that fall within the generally expected scope of this position
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Applicants must be eligible to work in the United States. The Company will not sponsor immigration or work visas.
Work Environment
This position requires an employee to be in an office environment as well as exposed to outside elements. Most extreme elements are heat in the summer months of up to 100°+ and some exposure to cold of generally no less than 0° in the winter months. There will be exposure to various chemicals and compounds, including fumes and smells, some of them hazardous. The employee may enter confined spaces and work in elevated environments. Employee must be able to wear PPE required by the location. General office noise may be experienced and louder sounds and vibrations when outside. The noise level in the work environment is usually moderate. All environments are safe with appropriate PPE.
Physical Demands
While performing the duties of this job, the employee is regularly required to walk, sit, speak and hear. The employee is required to stand, use hands to finger, handle, or feel; reach with hands and arms; the employee may be required, on occasion, to climb or balance, stoop, kneel, or crouch. The employee may be required to climb ladders/storage tanks up to 50' in height. The employee may be required to enter confined spaces. The employee may occasionally lift and/or move up to fifty (50) pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to travel by air, rail, bus, or car.
Want to start as a Customer Service Representative
Are you ready to share your vision and contribute to Vopak's projects? Then start as a Customer Service Representative
Royal Vopak