Customer Service Representative, Rochester, NY

Customer Service Representative

Rochester Regional Office

370 Woodcliff Dr. Fairport, NY 14450

Your future is our business.

Our office located in Fairport, NY is seeking a Customer Care Representative. This position involves telephone contact to sell policies and service existing accounts. Candidates should have previous sales and service experience, a professional telephone manner, and the ability to work well with others. Must be able to pass state insurance license exam and meet continuing education requirements.

Responsibilities

• Conduct professional telephone conversations to service existing accounts in a high call

volume environment

• Problem-solve and use time effectively to multitask and prioritize work

• Work well with others in a team setting

• Gain customer trust and respect by establishing and maintaining effective relationships

• Meet production goals, as shown through policies written and Amica Life referral

Salary

A starting annual salary of $43,790 ($21.05/hr). Additional compensation would be dependent on level of experience and applicable licenses within the property and casualty industry with a range of up to $ 74,797 annually ($35.96/hr).

The 40-hour compressed schedule will be one of the following options:

• Sunday

• Thursday (Monday-Thursday 12pm-8pm, Sunday 7am-3pm)

• Tuesday

• Saturday (Tuesday-Friday 12pm-8pm, Saturday 8am-4pm)

The Flex shift does come with a 15% shift differential.

Qualifications

• High school or equivalent education required

• Previous customer service and sales experience

• Must pass state insurance license exam and meet continuing education requirements to maintain license

• Excellent interpersonal and communication skills

• Computer keyboard skills (35 wpm) and processing

• Previous insurance background is a plus, but not required

Perks and Benefits

• Paid vacation, holidays and sick days

• Competitive salaries and exceptional benefits

• Generous leave programs, including paid parental bonding leave

• Medical, dental, vision coverage, short- and long-term disability, and life insurance

• Student Loan Repayment and Tuition Reimbursement programs

• Fitness and wellness reimbursement

• Generous retirement benefits

• Employee community involvement

• Strong relationships, lifelong friendships

• Opportunities for advancement in a successful and growing company

About Amica

Amica Mutual Insurance Company is America's oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants who are authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers' Compensation Act.

rp