Customer Service Representative- Robotics

Company Overview

Hamilton Company is a worldwide leader in the design and manufacture of manual, semi-automated and robotic products for precision fluid measuring. We specialize in the development, manufacturing and customization of precision measurement devices, automated liquid handling stations, and sample management systems. For more than 60 years, Hamilton has been satisfying customer needs by combining quality materials with skilled workmanship, ensuring the highest level of performance of every precision fluid measuring device we manufacture.

Responsibilities

Hamilton Company is looking for a dynamic Customer Service Representative in a fast-paced environment. Said individual must be able to multi-task efficiently and perform effectively under pressure, as a team player. Must be very detail-oriented, work well with others, follow procedures, and have a strong work ethic with a positive attitude. The applicant needs excellent organization and written communication skills, computer proficiency, problem-solving, and issue resolution skills. The ability to learn product lines, processes, and procedures for a large product base is an essential function.

• Office duties including organization, heavy daily email levels, filing, mailing, scanning, inbound order entry, e-mail order confirmations, new account set up and answering the customer service phone loop.

• Responsible for complex order entry processing for domestic and international accounts which including specialty system orders and consumable product lines in addition to, invoicing, sales order monitoring, credit memo creation, new account setups, generating return good authorizations, and handle returns thru multiple systems.

• Customer support, including literature requests, quoting, samples, product availability requests, special product requests, shipping method requests, and expediting orders with excellent customer care.

• Customer service experience in a complex and detailed order processing environment required and needed. A logistics background in a manufacturing environment helpful. Must be able to understand and review terms of conditions and shipping methods for orders.

• Ability to reconcile quotes, purchase orders, and sales orders to drive product demand without errors for generating order builds is necessary.

• To coordinate communication between customer service personnel, service personal, account reps, field staff, and inter-company to provide information and reports.

Qualifications

• Must have excellent verbal and written communication skills.

• Working knowledge of computers and MS Office programs.

• Knowledge of MRP systems and manufacturing processes useful.

• Capable of working with multiple systems in tandem as needed

• Ability to work quickly and efficiently under pressure and hit deadlines.

• Strong data management, accuracy, and eye for detail a must.

• Ability to work harmoniously within the department and with all other employees, customers, and field staff.

• Stable work history and employment background.

• Other duties as assigned.

Education/Experience

• Must have a high school diploma or equivalent.

• Some college or a degree preferred.

Additional Information

• Anticipated pay is $19.00 - $25.00/hour depending on experience.

• A diverse portfolio of exciting and innovative design projects

• Tremendous opportunities for professional growth and advancement

• Commitment to sustainable design

• Competitive Compensation

• Excellent Benefits Package (medical, dental, vision insurance, paid time off, disability insurance, 401k, tuition reimbursement and much more)

• Solid Stable Company

• Drug-free workplace.

Mid Salary