Customer Service Representative

Unitedhealth Group Buckingham , TX 75081

Posted 2 weeks ago

If you are located within 60 miles of the Maryland Heights, MO, Frederick, MD or Richardson, TX office, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges. Training classes start soon - apply today!

Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our health care system. It's dramatic. It's positive. And it's being led by companies like UnitedHealthcare, part of the UnitedHealth Group family of businesses. Now, you can take advantage of some of the best training and tools in the world to help serve our members by interfacing and solving issues with their health care providers. As part of our Provider Services group, the quality of support you deliver will directly translate into better care for their patients. This is no small opportunity. This is where you can bring your compassion for others while building your career.

This position is full-time (40 hours/week) Monday- Friday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (7:00am to 7:00pm). It may be necessary, given the business need, to work occasional overtime. Our offices are located at:

  • 13655 Riverport Drive Maryland Heights, MO 63043
  • 5275 Westview Drive, Suite 200, Frederick, MD 21703
  • 1311 W. President George Bush Hwy, Richardson, TX 75080
  • All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Primary Responsibilities

  • Answer incoming phone calls from health care providers (i.e. physician offices, clinics) and identify the type of assistance the provider needs (EG. benefit and eligibility, billing and payments, authorizations for treatment, explanation of benefits)

  • Focus on resolving issues on the first call, navigating through complex computer systems to identify the status of the issue and provide appropriate response to caller

  • Deliver information and answer questions in a positive manner to facilitate strong relationships with providers and their staff

  • Complete the documentation necessary to track provider issues and facilitate the reporting of overall trends

This role is equally challenging and rewarding. You'll interact with providers with the intent to develop a relationship with them. Within a high volume setting, you'll need to develop knowledge of our various products and multiple levels of benefits within each product in order to best assist our providers/customers.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher) OR equivalent work experience

  • Minimum of 2+ years of combined education, work and/or volunteer experience.

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group - approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)

  • Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)

  • Sales or account management experience

  • Customer Service experience

Telecommuting Requirements:

  • Reside within 60 miles of the Maryland Heights, MO, Frederick, MD or Richardson, TX office locations

  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

  • Ability to keep all company sensitive documents secure (if applicable)

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. At this time, 90% of our non - clinical workforce transitioned to a work at home (remote) status. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Helping create positive customer experiences for providers and our members can drive your sense of impact and purpose. Join us as we improve the lives of millions. Learn more about how you can start doing your life's best work.SM

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 7 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

PLEASE NOTE The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, healthcare, health care, office, phone support, training class, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #rpo

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Customer Service Representative

ADT Security Services

Posted 2 weeks ago

VIEW JOBS 7/19/2021 12:00:00 AM 2021-10-17T00:00 Company Overview: ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses, and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT Check out this video on how we help save lives for a living! Check out more about life at ADT here. Why Choose ADT? At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities. Major Responsibilities We have an exceptional career opportunity for a Customer Care Agent. As our customers' first point of contact, you will be the friendly voice of ADT, providing an excellent customer experience by troubleshooting their problems and providing technical support. We will rely on you to listen to our customers and use your deductive reasoning skills, technical expertise, creativity and passion for helping to meet their needs - and remind them that behind our great products is a focus on the customer experience with accountable and collaborative team members ready to help them. Compensation * We compensate based on experience ($15.80 - $18.10/hr) * We offer pay differential during certain shifts, based on business needs * We realize there are sometimes in our 24/7 business that conditions change. We offer shift differential amounts based on high volume times. Also bilingual (Spanish) differential of $1 A day in the life of a Customer Service Agent can look like: * Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions. * Providing technical support and troubleshooting devices across ADT systems. * Helping customers understand the ADT noble purpose and providing customer lifestyle solutions. * Coaching, team meetings or 1:1 development time to grow and develop your career at ADT. When you commit to us-we commit to you. Our employees receive a comprehensive, full benefits package that includes: * Paid virtual training - some in-person attendance may be required based on business needs. * VDI training requirements: * Designated place to work from home * High speed internet. DSL, Cable or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC * At least 25mbps to of internet to download and 15mbps to upload * Full benefits on the 1st of the month after 31 days of employment * Casual, yet energetic and engaging work environments * Medical, Dental, Vision, 401(k) with employer matching * Paid vacation time (We all need to recharge) * Tuition reimbursement, employee referral bonuses * Potential opportunities to work from home based on business needs * A culture of coaching, development and career growth opportunities Knowledge, Skills and Abilities We're looking for someone with results they are proud of like: * High school diploma or equivalent required * Some college credits; degree preferred * Minimum of one (1) year of customer service experience required * Technical aptitude, problem solving skills Equal Employment Opportunity: ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more. ADT Security Services Buckingham TX

Customer Service Representative

Unitedhealth Group