Customer Service Representative

• Published - April 16, 2024

KEY RESPONSIBILITIES

• Answer customer inquiries through the call center or loan inquiry email

• Greet customers in a courteous, friendly, and professional manner

• Research and resolve inquiries to ensure customer satisfaction

• Listen attentively to customer needs and concerns

• Answer inquiries by clarifying desired information by researching, locating, and providing information

• As often as possible, meet customer requirements through first contact resolution

• Confirm customer understanding of the solution and provide additional resources as needed

• Communicate effectively with individuals and teams to ensure high quality and timely outcome of customer requests

• Leverage data and insights gathered by the call center to recommend process improvements

SPECIFICATIONS

• High school diploma from a US accredited institution required

• Experience working in a call center or customer-support role is a plus

• Strong active-listening and verbal communication skills

• Ability to multitask and manage time effectively

• Friendly and pleasant manner

• Attention to detail

• Problem solving skills

• Proficiency with Outlook, Excel, and Word

Working Conditions

While performing the duties of this job, the Associate is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop. The Associate must occasionally lift and/or move up to 25 pounds. Evening and/or weekend work may be necessary to meet deadlines. This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties.

Rialto Capital is committed to the principles of Equal Employment Opportunity. Our policy is to provide equal employment opportunity to all applicants and Associates without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age (40+), disability, veteran status, genetic information (including family medical history), or any other legally protected status.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.

To learn more about E-Verify, including your rights and responsibilities, please visit: e-verify.gov.