Customer Service Representative - Reynoldsburg Office

Park National Bank Reynoldsburg , OH 43069

Posted 2 months ago

RESPONSIBILITIES

  • Provide a wide variety of financial services such as opening and closing various deposit accounts, renewing certificate of deposit accounts, processing loan transactions, and assisting customers with account questions

  • Answer questions regarding Bank services and perform a variety of account maintenance

  • Serve as source of information and guidance to Teller staff

  • Cross sell services and perform related clerical functions as required

  • Process miscellaneous customer requests, such as stop payments, automatic transfers, check orders, checkbook balancing, etc.

  • Review, complete and assist customers with basic lending applications including consumer loans and personal loans

  • Process wire transfers within designated authority

  • Process lan Visa credit applications and Checkline applications

  • Assist or refer customers with any questions or problems as they arise

  • Respond to customers with inquiries and transaction requests made by the phone, mail and website

  • Assist Branch Management with daily Branch Operations duties such as pulling various customer reports and gathering data as needed

  • Assist with teller line coverage as staffing levels demand

  • Individually and if applicable, as a manager, participate in identifying, measuring, monitoring, controlling and mitigating departmental and enterprise-wide risks

  • Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

  • Deliver a consistent, high level of service within our Service Excellence standards

  • Other duties as assigned

  • Review, complete and assist customers with intermediate lending applications including mortgage and HELOC Independently research and resolve account issues

DESIRED KNOWLEDGE, SKILLS AND ABILITIES

  • Thorough understanding of Bank products and services

  • Familiarity with Bank and branch functions, policies and procedures

  • Strong oral and/or written communication skills

  • Well organized

  • Ability to maintain an effective workflow

  • Able to work well under pressure and in a fast paced environment

  • Basic to intermediate skill in Microsoft Office programs and proficiency in web-based applications

EDUCATION AND EXPERIENCE

  • Must possess High School Diploma or equivalent

  • Two or more years teller experience preferred

  • Thorough understanding of Park National Bank guidelines, policies, and procedures

SCHEDULE

Branch Lobby and Drive Thru hours are Monday through Thursday 9am to 5pm, Friday 9am to 6pm and Saturday 9am to Noon. The average number of Saturdays per month is 2.

This position is hourly and full-time. A minimum 37.5 hours is required to maintain eligibility for full-time status. Generally the position will require 37.5 - 40 hours per week.

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Customer Service Representative - Reynoldsburg Office

Park National Bank