Customer Service Representative - Retirement Plan Services

Capital Group Irvine , CA 92606

Posted 2 weeks ago

Req ID: 43341

Location: Irvine, CA

Other location(s): N/A

Relocation benefits offered: No

Travel required: None

"I can be myself at work."

You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better.

We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more.

"I can influence my income."

You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide.

You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses).

"I can lead a full life."

You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success.

  • Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options

  • Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love

  • Access on-demand professional development resources that allow you to hone existing skills and learn new ones

COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we've transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate's ability to work remotely.

"I can succeed as a Retirement Plan Services Representative at Capital Group."

As a Retirement Plan Services Representative, you enjoy researching questions or requirements and ensuring resolution of unclear or incomplete requests over the phone. You will educate clients on plan- specific inquiries and general retirement industry concepts and regulations.

"I am the person Capital Group is looking for."

  • You demonstrate working knowledge of defined contribution plans and retirement industry and the ability to apply it to work assignments.

  • You will provide customer service to retirement plan clients by responding to inquiries and/or processes participant-level and plan-level requests (i.e., financial and account maintenance) received via phone, email or mail.

  • You enjoy staying informed of the company's products and services, policies and procedures and applicable regulations and legal requirements.

  • You will resolve complex inquiries related to participants and plans in our proprietary retirement products by utilizing resources to understand business and regulatory requirements.

  • You have a desire to Identify opportunities to make business decisions, escalates appropriately and presents ideas to management for input and approval.

Fluent Spanish highly desirable / preferred

"I can apply in less than 4 minutes."

You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community.

"I can learn more about Capital Group."

At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers.

Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.

Nearest Major Market: Irvine California

Nearest Secondary Market: Los Angeles

Job Segment: HR, Social Media, Human Resources, Marketing



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VIEW JOBS 9/29/2021 12:00:00 AM 2021-12-28T00:00 Req ID: 43341 Location: Irvine, CA Other location(s): N/A Relocation benefits offered: No Travel required: None "I can be myself at work." You define yourself by more than just a job title, and we want you to feel comfortable bringing your true self to work. We value your talents, your traditions and your take on the world everything that makes you unique. We're working hard to advance diversity, equity and inclusion in our organization and our communities because we know that what makes us different makes us better. We want you to feel a strong sense of belonging. We value and welcome your experiences, ideas and identity. Over 40 employee resource groups unite our people and help to develop our collective empathy through unfiltered conversations about race, ethnicity, gender, gender identity, sexual orientation, faith, disabilities, mental health and so much more. "I can influence my income." You want to feel recognized at work. Your performance will be reviewed annually, and your compensation will be designed to motivate and reward the value that you provide. You'll receive a competitive salary, bonuses and benefits. Your company-funded retirement contribution will be the equivalent of 15% of your annual pay (including bonuses). "I can lead a full life." You bring unique goals and interests to your job and your life. Whether you're raising a family, you're passionate about where you volunteer, or you want to explore different career paths, we'll give you the resources that can set you up for success. * Enjoy generous time-away and health benefits from day one, with the opportunity for flexible work options * Receive 2-for-1 matching gifts for your charitable contributions and the opportunity to secure annual grants for the organizations you love * Access on-demand professional development resources that allow you to hone existing skills and learn new ones COVID-19 HIRING: Our recruiting and onboarding activities are virtual during the pandemic and we've transitioned to a work-from-home environment until further notice. We are offering generous work-from-home benefits to improve our associate's ability to work remotely. "I can succeed as a Retirement Plan Services Representative at Capital Group." As a Retirement Plan Services Representative, you enjoy researching questions or requirements and ensuring resolution of unclear or incomplete requests over the phone. You will educate clients on plan- specific inquiries and general retirement industry concepts and regulations. "I am the person Capital Group is looking for." * You demonstrate working knowledge of defined contribution plans and retirement industry and the ability to apply it to work assignments. * You will provide customer service to retirement plan clients by responding to inquiries and/or processes participant-level and plan-level requests (i.e., financial and account maintenance) received via phone, email or mail. * You enjoy staying informed of the company's products and services, policies and procedures and applicable regulations and legal requirements. * You will resolve complex inquiries related to participants and plans in our proprietary retirement products by utilizing resources to understand business and regulatory requirements. * You have a desire to Identify opportunities to make business decisions, escalates appropriately and presents ideas to management for input and approval. Fluent Spanish highly desirable / preferred "I can apply in less than 4 minutes." You've reviewed this job posting and you're ready to start the candidate journey with us. Apply now to move to the next step in our recruiting process. If this role isn't what you're looking for, check out our other opportunities and join our talent community. "I can learn more about Capital Group." At Capital Group, the success of the people who invest with us depends on the people in whom we invest. That's why we offer a culture, compensation and opportunities that empower our associates to build successful and prosperous careers. Through nine decades, our goal has been to improve people's lives through successful investing. We know that our history is a testament to the strength of the people we hire. More than 7,800 associates in 30+ offices around the world help our clients and each other grow and thrive every day. Find us on LinkedIn, Glassdoor, FairyGodBoss, DiversityJobs and Instagram. We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law. Nearest Major Market: Irvine California Nearest Secondary Market: Los Angeles Job Segment: HR, Social Media, Human Resources, Marketing Capital Group Irvine CA

Customer Service Representative - Retirement Plan Services

Capital Group