Customer Service Representative

Rentokil Initial Locust Grove , GA 30248

Posted 2 months ago

Customer Service Representative Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization?

Come see why so many of our team members recommend us to their friends! Who are we? Active Pest Control is proud to be a member of the Rentokil family of companies in North America.

We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services. Responsibilities What do our Customer Service Representatives (CSR) do?

Our CSR's are the first contact to help resolve customers' concerns. They are courteous, knowledgeable and empathetic to the callers' concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities include, but are not limited to; Maintain good customer relations both on the phone and in person Gather information from customers to help identify and solve problems Confirm, schedule and reschedule services for the customer Set sales appointments for new customers Answer billing questions Complete general clerical duties as assigned Work as a team with Service and Sales Sell the value of our services and suggest upgrades to service Smile while talking on the phone What do you need? High school diploma or GED 2 years of call center experience Have excellent listening and communication skills Have a pleasant phone voice and ability to clearly speak and be understood on the phone Demonstrate multitasking skills to enter accurate data and type while speaking with customers Remain calm and able to work under pressure when busy and help other team members Strong attention to detail and willingness to learn Excellent organization and time management skills Available to work Monday-Friday and Saturdays as needed Must pass pre-employment background screen Must possess a valid driver's license and provide a current drivers' abstract Why Choose Rentokil? A career with Rentokil is exactly that - a professional trajectory filled with opportunity.

We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience. Below you'll find information about some of what Rentokil North America has to offer.

All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria. Professional and Personal Growth: Robust Paid Training & Professional Development Path Opportunity to grow

  • We love to promote from within! Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues) Wellness:

    Excellent Health benefits including Medical, Dental, Vision, and Life Insurance Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses Outstanding Company-Paid Short Term Disability Access to Long-Term Disability Insurance Wellness Reimbursement Program Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits Company-paid sick time Savings & Retirement: 401(k) retirement plan with highly-competitive company-matching contributions Holiday Savings Club option with company-matching funds Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more) Work-Life Balance: Vacation Days & sick days Company-Paid Holidays & Floating Holidays We are looking for individuals who want to make a difference where our customers live and work. Is that you?

    Qualifications Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

    Link to Federal employment poster: English Version

  • Revised November 2009 Spanish Version

  • Revised November 2009 Pay Transparency Nondiscrimination Provision English (Formatted) English (Unformatted) Spanish

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Remote Customer Service

Liveops

Posted 3 weeks ago

VIEW JOBS 9/30/2021 12:00:00 AM 2021-12-29T00:00 *Goodbye long commutes, rigid schedules, and busybody managers. Hello, Liveops.* Our well-known clients are seeking Independent Contractors to provide virtual services to their customers across a variety of industries including Retail, Healthcare, Licensed Insurance, Non-Licensed Insurance and Tax Support. As an Independent Contractor, you have flexibility to choose when and where to provide services. Login and provide services when it works for you as you are your own self-employed boss! Liveops ranked #4 in FlexJob's 2020 Top 100 Companies with Remote Jobs As an Independent Contractor, you are self-employed and can: * Work from home or any quiet place. * Set your own schedule to work around your life. * Enjoy the freedom and flexibility of being your own boss. Our Clients look for Independent Contractors who are comfortable: * Conducting inbound and outbound customer service calls with customers. * Creatively problem solving. * Quickly assessing customer needs and providing sound solutions. * Providing a high-level of customer service. * Documenting details of all calls and customer interactions. * Managing through multiple systems, programs, and screens simultaneously. Successful Independent Contractors will have the following skills: * Experience handling inbound and outbound calls * Minimum 1 year of customer service experience * Computer skills including navigating multiple tabs, windows and systems * Basic typing skills * Strong customer service and written skills * Comfortable empathizing and remaining patient with difficult callers Earning Potential: As a business provider of call center services, you will submit invoices and receive payment for completed services. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. Independent Contractors may also receive performance-based pay or other incentives. As a self-employed 1099 Independent Contractor providing virtual call center services to Liveops and it's clients, you will be responsible for your own tax obligations. Actual earnings may vary depending on opportunity, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own profit and loss. Want to Learn More?! Hear from Liveops Independent Contractors on the benefits of being your own boss, tips for success, and how being an Independent Contractor with Liveops provides the flexibility and balance to achieve your personal and professional goals. Application and Certification Process: To become an Independent Contractor the following are required: * Complete an application to Join Liveops Nation, which includes passing a background/credit check * The background/credit check requires a $45 processing fee paid directly to our vendor * View our background and credit check requirements [here](https://join.liveops.com/what-to-expect/eligibility/#backgroundcheck) * Sign an Independent Contractor Agreement * Complete a W9 form * Opportunities that you choose may have additional requirements, including certification specific to a program * We have a variety of programs starting every week!* Program Metrics Requirements: These programs may require Independent Contractors who choose to participate in these opportunities to provide services above posted minimum standards to maintain eligibility. Availability Independent Contractors choose their own schedule by self-scheduling in 30-minute blocks. As an Independent Contractor you get to dictate when and how often you commit to servicing our clients; the more you service, the higher your earning potential! * Client's call availability will vary and is subject to change, however generally calls are available daily from 8am to 8pm EST. Several clients also offer 24/7 call availability. Technology Needed for Success: Please review the Liveops basic technology requirements by clicking [here](https://join.liveops.com/what-to-expect/eligibility/#techrequirements) * Please note, several clients will require additional security measures and technology equipment * Liveops systems are not currently compatible with Mac or Chromebook What's Next?! Submit your application today! Once qualified, a member of our team will reach out with next steps! Get ready to join Liveops Nation! Liveops is currently accepting applications in the following states: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY Liveops Locust Grove GA

Customer Service Representative

Rentokil Initial