Customer Service Representative - Remote, Full-Time Seasonal (San Antonio Area)

Job Summary

Customer Service Representatives answer incoming customer calls, emails and chat inquiries to support direct sales and provide company-wide superior customer service. Provides support to satisfy the customer's needs by placing orders; answering inquiries; resolving problems and fulfilling requests. This is a FULL-TIME Seasonal Opportunity,

• The schedule options for this position are: 8am-4:30pm, 9:30am-6pm, OR 11:30am-8pm and one rotating weekend day.

• Upon completion of our 2 week in-store training at our Huebner Oaks location in San Antonio, this will be a REMOTE, Work-From-Home position. This assignment will last through January 3rd.

WHAT YOU WILL BE DOING:

• Responding to high volume of phone and/or digital communications (chat or email) from customers while providing an exceptional customer service experience.

• Answering customer inquiries relating to orders, products, policies and services with accurate and timely responses for a customer friendly experience.

• Filing and other general clerical duties as required by supervisor.

• Assisting and resolving customer complaints/issues by clarifying and researching. Escalating unresolved complaints/issues to supervisor.

• Assisting customers with placing orders, providing recommendations and information on products.

WHAT YOU WILL NEED:

• High School diploma or general education degree (GED).

• Customer service and call center experience preferred.

• Excellent oral, written communication and listening skills.

• Strong problem solving, time management and organizational skills.

• Computer proficiency.

• Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to customers and other employees of the organization.

• Ability to work a flex schedule, including a Saturdays or Sunday rotation.

• Bi-lingual Spanish/English is a PLUS.

• Strong problem-solving skills, and the ability to quickly learn new technology

• Enthusiastic, willing to learn, and contributes to a positive team spirit.

• Ability to pass a pre-employment background check that meets company standards.