Customer Service Representative (Remote Only)

The Credit Pros Newark , NJ 07102

Posted 3 weeks ago

Please note that we can currently only accept applications from those residing outside the US.

About Us:

The Credit Pros are a national credit repair company with a BBB accredited A+ rating. Staffed by a team of experienced Certified FICO Professionals who are passionate about we help clients remove negative inaccurate, outdated, and erroneous items from their credit. The Credit Pros educates clients on how the credit system works and what proactive measures are needed to improve their credit. The Credit Pros is an Inc. 5000 growing company, we are driven to building an awesome company that improves the lives of our clients and our employees. We have been honored by Inc. Magazine as one of the 50 best places to work; and are also a SmartCEO Magazine Corporate Culture Award winner.

Employment Specifications:

Call center based in Newark, NJ running on North American Eastern Standard Time.

Pay based on hourly rate.

100% Remote Job

Bi-monthly for compensation and paid out on 1st and 15th of the month.

Combined 1 hour of breaks incorporated into shift, including a half an hour meal break.

Agent is member of Client Success Department, supervised by a manager and director.

Cloud based monitoring is required.

Duties and Responsibilities:

- Speak with customers directly over the phone using a headset.

- Handle and resolve customer complaints, and manage customer accounts.

- Write emails, create tasks, review and resolve tickets.

- Organize workflow to meet customer time frames.

- Direct requests and unresolved issues to the designated resource.

- Keep records of customer interactions and transactions.

- Record details of inquiries, comments and complaints.

Requirements

  • 2-3 years of Customer Service experience for an English language call center.
  • Full fluency in the English language and conversation.
  • Dedicated workspace at home and equipment with the following specifications:
      • USB-Type headset and functional webcam
      • Windows 10 Home or Pro Activated PC
      • PC Processor: Intel i5 / i7 (2.0GHz & up) or AMD Ryzen 5 / Ryzen 7 (2.0GHz & up)
      • PC Memory: 8GB & up Hard Drive: 500GB & up
      • Hard Wire/Ethernet Connection (Wireless internet connection is prohibited)
      • Screen: Laptop- 15.6'' & up / Dektop- 20'' & up (The use of two screen is recommended but not required)
      • Minimum Internet speed required: 15 Mbps upload/15 Mbps download (If internet speed is more than 15mbps- DL and UP speed must be at least symmetrical)
  • Excellent knowledge of Google Chrome, Microsoft Word, Excel and Outlook.
  • Must be residing outside the US

Good to have:

  • Previous experience with Salesforce, Zendesk, and Five9
  • Previous work with US consumers as a Customer Service Representative, especially in the financial or credit related industries.
  • Work from home experience
  • Bilingual skills (Spanish & English)

Benefits

  • Working with our awesome team!
  • Paid Time Off
  • Work from the comfort of your home
  • Career growth

The Credit Pros welcomes all applicants regardless of race, gender, orientation, gender identity or expression, economic class, color, ability, disability, age, religious beliefs or disbeliefs, or status.

Please note that we can currently only accept applications from those residing outside the US.

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Customer Service Representative (Remote Only)

The Credit Pros