Customer Service Representative

Overview

Dexter, the premier manufacturer and supplier of axles, suspension, brakes, doors, venting products, trailer parts, accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets has an opportunity for a/an Position Title at our distribution facility located in Mira Loma, California.

Headquartered in Elkhart, Indiana, Dexter employs over 3,800 people throughout the U.S. and Canada, operates 18 manufacturing facilities, and distributes trailer parts and accessories through over 30 company-owned distribution locations. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.

For more information about our company, access Dexter's web site at www.dextergroup.com.

Position Summary

The role of a Customer Service Representative at Dexter is inside sales, making sales calls to customers, answering customer phone calls, answering customer questions, providing technical product information and assistance concerning pricing and shipping lead time, entering sales orders in the business automation system, processing customer warranty and/or return requests, and resolving customer complaints.

Requirements

We have an excellent career opportunity for a friendly, personable, outgoing, inside sales representative with a passion for excellent customer service and the drive to succeed. The ideal candidate will have excellent communication and interpersonal skills, a high school diploma, one or more years of related inside sales experience, and excellent computer and phone skills. Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.