Customer Service Representative

Overview

Dexter, a premier manufacturer and distributor of axles, suspension, brakes, doors, venting products, trailer parts and accessories, and towing components serving the commercial trailer, RV, heavy-duty, marine, agriculture, and manufactured housing markets, has an opportunity for a Customer Service Representative at our distribution facility located in Fayetteville, PA.

Dexter, headquartered in Elkhart, Indiana, employs over 3,800 people in the U.S. and Canada, operates 20 manufacturing facilities, and distributes trailer parts and accessories through over 30 company-owned distribution locations. Dexter has achieved its many years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service. Dexter is a wholly owned subsidiary of DexKo Global, Inc.

For more information about our company, access Dexter's web site at www.dexteraxle.com.

Dexter offers a competitive salary and comprehensive benefits. Dexter's benefits package includes Health, Dental, Vision, Life, STD, LTD, FSA, HSA, and 401(k) Plan with company contributions.

Position Summary

The Customer Service Representative is responsible for answering customer inquires, processing orders, resolving complaints and requests for refunds, exchanges and adjustments; as well as provides customers with product, pricing, and shipping information. Specific duties include:

• Responding to customer inquiries both in person and over the phone.

• Maintain system information including product pricing and availability.

• Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed.

• Contact truck run customers for orders and ensuring that orders are placed on a timely basis.

• Make same-day follow-up calls to customers regarding back-orders and delivery dates.

• Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined.

• Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints.

• Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem.

• Track shipments as necessary.

• Other duties as assigned.

Requirements

We have an excellent career opportunity for a friendly, personable, and outgoing representative with a passion for excellent customer service and the drive to succeed. The ideal candidate will have excellent communication and interpersonal skills, a high school diploma, one or more years of customer service experience, and excellent computer and phone skills. Dexter provides on-the-job training including technical product training, business system training, and company policy and procedure training.

Qualified candidates will have a high school diploma or equivalent. Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers.