Customer Service Representative

About the Company:

Our client is a premier car rental service company catering to business and leisure travelers. Known for personalized service and high-quality vehicles, they prioritize creating a memorable and convenient travel experience.

About the Role:

We are looking for a Guest Services Associate who:

- Provides first-class service

- Is professional with high-profile guests

- Enjoys working in a team

- Loves to travel and appreciates luxury

- Seeks growth and earning opportunities

Day-to-Day Responsibilities:

- Greet guests and provide high-level customer service.

- Address guest inquiries and resolve issues promptly.

- Handle bookings and reservations accurately.

- Update and confirm guest information.

- Coordinate pickup and drop-off of rental vehicles.

- Keep guests informed about rental details.

- Promote and sell additional services and upgrades.

- Process payments accurately.

- Maintain records of guest interactions and transactions.

Requirements

Qualifications:

- Valid driver’s license

- 1-2 years of driving experience

- 21+ years old

- Sales and customer service experience

- Excellent communication skills

- High school diploma or GED

Benefits

Benefits:

- Medical, dental, and vision insurance

- Life and disability insurance

- Employee assistance and wellness programs

- 401(k) retirement plan

- Paid vacation and holidays

- Employee discounts and perks