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Customer Service Representative

Expired Job

Randstad Houston , TX 77001

Posted 3 months ago

Customer Service Representative

job details:

  • location:Houston, TX

  • salary:$15 per hour

  • date posted:Thursday, September 27, 2018

  • experience:Entry Level

  • job type:Temporary

  • industry:Administrative and Support Services

  • reference:S_688871

job description

Customer Service Representative

Randstad is currently seeking Customer Service Representatives for a Health Services Company in Houston, TX. Interested candidates should send their resume to with the posting job title and location attached to the email along with your contact information. This position is a 6 month Temporary contract opportunity, paying $15.00/hour. Interested candidates must be available to work 8 hour shifts between the times of 7 am- 7 pm Monday through Sunday.

Responsibilities:

  • Eligibility to receive benefits associated with their individual or company sponsored health insurance plan

  • Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care

  • Understanding of payments and claims related to office and hospital visits and medical and dental procedures, and thoroughly explaining how customer benefits are applied to costs associated with these visits and procedures

  • Finding an in-network primary care or specialist doctor in a geographical area or specialty

  • Education on disease management programs and healthy living programs personalized to the customer's medical condition or health improvement goals.

Working hours: 7:00 AM - 7:00 PM

Skills:

  • Bilingual - Spanish/English, Written and Verbal communication (not required)

  • Customer Focused & a genuine desire to help people

  • Problem solver & understand issues and enjoy solving them

  • Active listener, with the ability to provide confident responses

Qualifications:

  • High school diploma/GED or equivalent

  • 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS

  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer

  • Knowledge of Medical Terminology a PLUS

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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Customer Service Representative

Expired Job

Randstad