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Customer Service Representative

Expired Job

Randstad Fort Washington , PA 19034

Posted 2 months ago

Customer Service Representative

job details:

  • location:Fort Washington, PA

  • salary:$40,000 - $50,000 per year

  • date posted:Thursday, September 20, 2018

  • experience:Experienced

  • job type:Permanent

  • industry:Manufacturing

  • reference:S_686468

  • questions:catie.pierce@randstadusa.com610-975-9244

job description

Customer Service Representative

Are you seeking a challenging, fast-paced customer service opportunity? Do you describe yourself as someone who provides exceptional customer service, can manage client accounts, proficient in Excel, and is highly organized and detail-oriented? We might have the job for you!

If you feel you meet the requirements and qualifications of this role, please send your updated resume (in WORD format) and 2 professional references to .

Job Snapshot:

Position: Customer Service Representative

Location: Fort Washington, PA

Hours: Monday-Friday, 8:00am - 4:30pm

Type: Direct Hire

Compensation: $40,000 - $50,000

Responsibilities:

??? Receiving customer calls and handling the order processing process (taking 8-10 calls per hour)

??? Correspondence via phone and email with customers

??? Documenting customer communications

??? Listening to customer???s needs and scope of project, suggesting products, creating quote guide for internal estimators to review, and relaying the approved pricing information to the client

??? Must be able to enter new orders, check the inventory status of parts for orders, check the order status, and shipping and manufacturing schedules

??? Must be able to use Visual Manufacturing software to reference inventory status and manufacturing schedule (similar to Excel) and MS Office

??? Work with both domestic and international customers

??? Once trained, maintain 2-3 distribution accounts

??? Electronic and paper filing

Working hours: 8:00 AM - 4:30 PM

Skills:

Please see the responsibilities and qualifications.

Qualifications:

??? Minimum of 2 years inside sales or customer service experience

??? Former experience working in the manufacturing industry is preferred

??? Experience with order processing, referencing inventory or manufacturing schedules, cross-selling and up-selling

??? Effective communicator (oral and written) with customers and internally

??? Team player

??? Proficient in MS Word, Excel, and Outlook is required and former experience working with Visual Manufacturing software is a plus

??? Must be able to work with irate customers and diffuse the conversation and maintain a positive disposition

??? Seeking candidates who are reliable, can manage their own work, offer exceptional customer service, and are detail-oriented

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.


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Customer Service Representative

Expired Job

Randstad