Customer Service Representative

Benefits/Perks

• Comprehensive Health Care Package

• Short-term and Long-Term Disability Options

• Life Insurance Options

• 401k Matching Program

• Paid Vacations

• Paid Holidays

• We provide our team members with a proven, paid training program to ensure they get the best opportunity to succeed.

• Pay is based on experience.

As a Customer Service Representative, you will work in our customer service department and serve as the remote receptionist and scheduling assistant, essential for the smooth functioning of our US-wide franchise locations. Your main task will be scheduling sales appointments for our sales teams across the network. You'll play a vital part in facilitating communication between franchises/dealerships and Ram Jack corporate headquarters, ensuring efficient business operations.

Job Responsibilities:

• Provide excellent customer service, both written and verbal

• Set sales appointments for customers

• Provide follow-up calls and emails for both new and existing clients as needed

• Maintain information in customer relationship management software (CRM)

• Perform other duties as assigned

Supervision Received and Exercised:

• Supervision is received from the Customer Service Manager and Supervisor but must be able to work with minimal supervision.