Customer Service Representative

R1 Revenue Cycle Management West Valley City , UT 84119

Posted 2 days ago

R1 is a leading provider of technology-enabled revenue cycle management services which transform and solve challenges across health systems, hospitals and physician practices. Headquartered in Chicago, R1 is publicly-traded organization with employees throughout the US and international locations.

Our mission is to be the one trusted partner to manage revenue, so providers and patients can focus on what matters most. Our priority is to always do what is best for our clients, patient's and each other. With our proven and scalable operating model, we complement a healthcare organization's infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.

The Customer Service Representative will work as part of a team of professionals that use analytical and relationship-building skills to process a high level of inbound patient billing inquiries. When responding to inquiries Customer Service Representative's use professional manner and process knowledge to identify solutions to help resolve patient accounts. This position is supported by strong training and leadership and continuously strives to become a subject matter expert.

Responsibilities:

  • Responds promptly to inbound calls from client hospitals regarding billing questions.

  • Answers patient inquiries by clarifying desired information.

  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved issues.

  • Gathers and enters patient information into hospital host system.

  • Directs inbound callers to the appropriate company contact.

Required Qualifications:

  • High School diploma or equivalent.

  • Excellent customer service skills exhibiting good oral and written communication skills.

  • Moderate computer skills (internet, email, MS Office-ability to work within multiple host systems and company tools.

  • Punctuality.

  • Consistent work history.

  • Friendly conversation and smiling with face and voice.

Desired Qualifications:

  • Call Center experience
  • Having worked in a call center, candidates who understand what it's like to be tied to a headset and have cadence of their day dictated by callers.
  • Medical or insurance background or experience
  • Being somewhat familiar with insurance concepts and/or medical terminology, makes the R1 way easier.
  • Customer Service experience
  • Consistent demonstrated success in a service-oriented position shows commitment to being a nice person and satisfying customer's needs.

Physical Requirements:

  • See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands.

  • Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment.

  • Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations.

  • Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc.

  • Need to walk and assist with transporting/ambulating patients and obtaining and distributing supplies and equipment. This includes pushing/pulling gurneys and portable equipment, including heavy items (over 50 lbs.).

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.

R1 RCM Inc. ("the Company") is committed to the principles of equal employment opportunity. The Company's practices and employment decisions, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is committed to providing a workplace free from harassment based on any of the foregoing protected categories.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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Customer Service Representative

R1 Revenue Cycle Management