Customer Service Representative - Team Lead

Location: USA Health Providence Mobile

Shift: 7:00 pm to 3:30 am (Monday - Friday) with rotating weekends

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative/Team Lead, you will be responsible for responsible for coordinating the daily operations of the assigned Patient Registration areas. This person will be responsible for a variety of administrative and leadership tasks.

Responsibilities:

• Coordinate patient access activities, such as registration, billing, and scheduling, and order of supplies

• Assist management in establishing and implementing goals for the department

• Serve as a liaison between clinical and administrative areas to ensure sound working relationships and cooperative arrangements

• Responsible for running various reports for management review and analyzing data

• Collect, coordinate, update, prepare and maintain various types of data for assigned area(s): logs, graphs, spreadsheets, statistics, policies, procedures, and presentations

• Coordinate and assist management in processing contracts with outside vendors, business associate's agreements, security acknowledgements and similar contractual agreements and documentation

Required Qualifications:

• High School Diploma or Equivalent from accredited program

• At least three years of experience supporting hospital staff

• Ability to work with multiple lines of leadership

• Must have work experience with Microsoft office products including PowerPoint, Excel, Outlook and Word

• Excellent written and verbal communication skills

Desired Qualifications:

• Associates or Bachelor's degree preferred

• In lieu of Associates degree, completion of degree requirements must be obtained within the first 18 months of hire and/or incumbent must have a minimum of 3-5 years progressively responsible experience in a hospital or business setting.

• Medical Terminology knowledge is preferred

• Supervisory or Team Leader experience preferred

• At least 3 years of experience supporting a Manager or Director in a Hospital setting

• Knowledge of revenue cycle, patient access, patient registration systems

• Knowledge hospital EMR system, knowledge of Cerner is a plus.

For this US-based position, the base pay range is $14.33 - $22.31 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.

Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.

R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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