Customer Service Representative (PT & Weekends Available)

THE GYM is looking for a unique individual to join their professional Customer Service Team. All GYM Employees must promote the Vision, Mission and Culture of THE GYM at all times and be able to inherently deliver Five-Star Customer Service throughout all functions of their duties. Teamwork, excellent communication skills, hard work and integrity are fundamental characteristics of a GYM Employee. To be considered for a Customer Service position, all applicants must strive for personal excellence, thrive on helping people and carry themselves with the highest level of professionalism. As a member of the Customer Service Team, a Representative's goal is to provide members with the best possible fitness experience by delivering superior customer service with a genuine desire to help. Clear communication, efficient multi tasking and effective inter personal interactions are critical for the Customer Service Representative to deliver on a daily basis. A Representative must be committed to the members, reliable to his/her co-workers and maintain a work space in a meticulously detailed and functional manner.

The following is a list of the duties associated with The Customer Service Position at THE GYM:

Member and Staff Safety:

• Follow all NJ Department of Health and CDC regulations and guidelines for the prevention of COVID-19

• Maintain a clean and sanitized work space and customer area

• Follow all safety, sanitation and social distancing according to THE GYM training protocols

• Assist in the adherence to all safety, sanitation and social distancing guidelines to members and other staff

Member Relations:

• Greet all members and guests in friendly and courteous manner

• Manage member and guest enrollment in programs and events

• Gather complete and accurate information to provide to Membership Team from prospects

• Answer incoming calls in a clear and friendly and expedient manner

• Provide information to the best of your ability; consistently review and update knowledge of programs, classes and club operations, GYM events, policies, etc.

Point Of Sale Transactions:

• Assist the Membership Team with processing membership contracts

• Assist the Personal Training Team with processing service contracts

• Process profit center and retail sales transactions

• Be proficient with opening and closing the Point Of Sale Cash drawers

Juice Bar:

• Prepare custom blended protein shakes

• Maintain appropriate levels of all juice bar supplies

• Maintain a sanitary and organized workspace

Responsibilities:

• Member and Staff Safety

• Member Relations

• Point Of Sale Transactions

• Juice Bar

Qualifications:

• Fitness Experience a plus

• Exhibit and practice a high level of dedication to THE GYM's vision, mission and culture

• Possess good judgment and superior customer service and communication skills

• Must represent oneself in a professional, ethical and respectful manner at all times

• Exceptional interpersonal skills, working with team members and clients

• Able to multi-task efficiently and effectively while giving proper service

• Possess excellent conflict resolution skills and be able to diplomatically manage confrontation

• Must be available to work a variety of work hours including day, evening, weekends and holidays

• Able to withstand the physical requirements of the job as described for the duration of shift, including standing and walking.

• Familiarity with Microsoft Word & Excel and ability to quickly comprehend and absorb club management software

• Exhibit the characteristics of a healthy lifestyle