Customer Service Representative - PT - Quincy

Job Details Level Entry Job Location HB Q12 - QUINCY, IL Position Type Part Time Education Level High School Travel Percentage Negligible Job Shift Day Job Category Customer Service Description Duties & Responsibilities: After successful knowledge of the following Level 1 tasks: • Receives and verifies cash from customers and follows all cash handling procedures • Accurately reconciles cash drawer daily including scanning of all images • Processes customer transactions: Loan payments, deposits, withdrawals, cash checks, and monetary instruments. • Receives and verifies checks, examines items for appropriate endorsements and completes hold requests as needed. • Understands and is able to Navigate NuPoint Core System • Navigates the S drive according to job duties • Accurately process savings bonds for redemption • Processes cash advances • Able to accurately complete a check order form • Effectively demonstrate digital solutions to customers or potential customers • Understand and operate technically advanced banking equipment such as cash recyclers and coin counters as available in your branch. • Basic knowledge and navigation skills of Internet banking and Mobile App • Basic digital equipment knowledge • Annually participate in Robbery/Security training • Read and attest to both the Employee Handbook and the Business Continuity Plan • Complete mandatory online training course Qualifications Requirements: • High School Diploma/GED or related experience. • Strong communications (written and verbal), customer skills, & interpersonal skills • Strong computer skills • Proficient with PC based teller software or willingness to learn • Be able to operate email