As a Customer Success Specialist, you'll be at the forefront of Progetta LEARN's customer interaction.
You'll handle customer conversations, some phone calls, and logging/tracking customer tickets. Simultaneously, you'll build and improve our customer experience to preemptively address customer concerns before they happen.
You'll accomplish this by developing an exhaustive understanding of our platform and working closely with Progetta LEARN's team of developers, designers, sales team and implementation specialists.
If you are interested in being part of a startup SaaS company, apply today!
Exceptional communication skills: You understand that effective communication is about more than what you say, it's about taking the time to listen and understand. You can make complicated concepts sound easy or describe in detail the simplest of interactions.
Like solving problems: You can quickly learn complex procedures, troubleshoot potential bugs, and visualize customers' screens from their description alone.
An empathetic desire to help: For you, a new inquiry isn't just a case to close, but an opportunity to understand someone's story and make their life better.
Aptitude with technology: You get along well with technology, are an early adopter,. You naturally solve problems for your friends, and are someone they come to when they have issues.
Prior customer facing experience: You must have experience working with customers, strong interpersonal skills that give you the ability to work with people with a variety of skill sets.
Can you make good choices that serve both the customer and the company? We need team members like you who are passionate about delighting and retaining customers.
As a small growing company, we have a positive growth minded culture. Our small team is encouraging, positive with an attitude of anything is possible. By joining our team you'll gain experience in an early stages software startup. You'll have an opportunity to grow in your position as the company grows.