Customer Service Representative

Proampac Wrightstown , WI 54180

Posted 4 months ago

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

  • Knows and follows all safety policies and procedures. Ensures that co-workers are also following safety rules.

  • Commitment, awareness and involvement pertaining to ISO (policy, standards, procedures, etc.) and food safety practices (GMPs, procedures, etc.) are requirements of all employees.

  • Demonstrates appropriate attitude in all dealings with co-workers, customers, and suppliers.

  • Talks with customers by phone or via email and receives orders. Enters orders (including Trial Orders) into ERP System.

  • Monitors status of all open orders and coordinates schedule changes as needed.

  • Initiates spec changes/DCR forms when necessary to the data control group.

  • Works with Graphics department on new designs and graphics changes.

  • Initiates New Item Request form working closely with Data Control and the Graphics Dept.

  • Coordinates shipments and trucking. Enters shipments into the designated 3PL System.

  • Reviews spreadsheet from accounting for correct pricing by 10 a.m. daily for shipments from the day prior.

  • Processes/Requests credit for returned product or billing issues.

  • Review daily report that shows when sales orders are complete and what finished quantities are on the order; update the lines on the sales order to match what was actually produced.

  • Reviews aged inventory and works together with sales to reduce aged inventory. Monitors inventory for all finished good products. Initiates Unable to Ship Forms for obsolete inventory.

  • Informs the S&OP Team of any changes in customer forecast.

  • Works closely with sales reps; keeps them informed of customer issues (complaints, late orders, pricing changes, etc.).

  • Works closely with sales to ensure pricing updates/changes are communicated timely and to the proper group.

  • Initiates customer complaint forms. Communicates customer complaints to both sales and the quality department and coordinates customer returns with the customers and ProAmpac Quality Department.

  • Alerts sales to any discussions regarding potential new business or issues with current business.

  • Occasionally visits customers to tour facilities and to meet them in person.

  • Responsible for adding missed reasons and meeting on time shipment goals.

  • All other duties as assigned.

Qualifications, Education and Experience

  • High School Diploma or Equivalent (GED) required.

  • One to three years experience and/or training in a manufacturing or industrial environment.

  • Associates Degree preferred.

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Customer Service Representative

Proampac