Customers across North America depend on ID Technology to design, build, and install the most effective labeling, coding, and marking systems for their product lines. As a leading manufacturer and integrator of labeling, coding, and marking equipment, ID Technology provides our customers with six separate label converting plant locations across North America to efficiently and quickly produce quality labels and tags. ID Technology also manufactures the LSI line of integrated labeling systems. As part of the ProMach Labeling & Coding business line, ID Technology helps our packaging customers protect and grow the reputation and trust of their consumers. ProMach is a family of best-in-class packaging solution brands serving manufacturers of all sizes and geographies in the food, beverage, pharmaceutical, personal care, and household and industrial goods industries. ProMach brands operate across the entire packaging spectrum: filling and capping, flexibles, pharma, product handling, labeling and coding, and end of line. ProMach is headquartered near Cincinnati, Ohio, with manufacturing facilities and offices throughout North America, Europe, South America, and Asia. For more information about ProMach, visit http://www.ProMachBuilt.com and for more information on ProMach Careers, visit http://www.ProMachCareers.com.
ID Technology, Pewaukee, WI, seeks an experienced, positive individual who will contribute to the success of the company by establishing and maintaining good client relations. This position receives and processes to completion customer inquiries, orders and concerns. An ability to blend excellent communication skills with organizational and detail orientations are keys to success.
In this important role, you will:
Process, track & expedite customer orders, verifying for accuracy
Address shipment & delivery inquiries
Conduct phone work with clients, internal sales and service representatives
Enter and manage data in software system
Follow up as appropriate, internally and externally, providing excellent communication and service
Maintain excellent records
Partner with others throughout the company to ensure successful processes
Assist creating, setting up and maintaining files to assist in coordination of customer projects.
Coordinate special project tasks
Two year degree or relevant certification preferred
Experience in sales &/or customer service
Ability to understand customers' needs & relate to production processes
Strong written and verbal communication and human relations skills
Demonstrated excellence in organization and time management skills
Must be computer literate
Strong working knowledge of Adobe Illustrator and Photoshop
Must maintain a positive attitude
Excellent project coordination skills
Other Skills/Abilities which will ensure success
Commitment to service
Ability to assess client needs
Willingness to learn
Ability to work well with ever changing priorities and/or situations
Must be high energy, self-starter
Willingness to go above & beyond to ensure superiors support of both internal & external customers
Salary is only a part of a well-developed compensation program. As a Pro Mach employee, you receive more than just a paycheck. Total compensation includes your pay (base salary), very comprehensive medical/dental programs as well as life insurance, a generous paid time off program, a retirement savings plan with a company match and a wellness program. There is no waiting period for benefits you are eligible on your first day of employment.
Pro Mach is an Equal Opportunity Employer. Pro Mach utilizes E-Verify to verify employment eligibility of new hires to work in the United States. Pro Mach is a drug-free workplace.
Pro Mach Inc