Customer Service Representative - Prattville

Tower Loan Prattville , AL 36066

Posted 2 months ago


Responsible for: investigating credit, maintaining cash drawers, soliciting current and former customers and performing clerical activities.


  • Answer telephones and greet customers in a friendly and professional manner.

  • Solicit all customers at the counter and pass out customer recommend cards.

  • Receive and apply mail payments and counter payments to customers accounts.

  • Open mail, investigate credit and process loan applications in a thorough and expedient manner.

  • Maintain and secure cash drawer and accounting activities i.e. balancing and preparing deposits daily. Insure that the cash drawer consistently balances.

  • Perform all clerical activities including filing and typing, and assembling folders with sales finance and loan contracts.

  • Prepare and distribute all assigned branch reports in a timely manner.

  • Effectively solicit current and former customers for additional business as assigned.

  • Respond to credit inquiries and promptly inform the manager.

  • Assist in maintaining the office in a neat and professional manner.

  • Monitor the office inventory and requisition additional supplies as needed.

  • Other duties and responsibilities as assigned.


  • Requires the use of a computer terminal.

  • Ability to speak to and hear customers via the telephone and in person.

  • Pick up mail from the post office and night deposit bag from the bank.



  • High school graduate or equivalent experience preferred.


  • Typing, basic computer knowledge and good communication skills.

The above description outlines the most significant job functions performed but may include other similar functions or assignments not specifically mentioned.


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Customer Service Representative - Prattville

Tower Loan