At POS Portal...
We are an innovation and technology company. We don't offer jobs, we offer careers. We're not just local, we're global. We're never satisfied with the status quo; we constantly seek to innovate and add value. We do this first for our employees, followed by our customers and our community. Our highly talented, driven team of entrepreneurial professionals create value and solve challenges for our clients every single day. We're a high growth company and we're part of a global powerhouse that is revolutionizing the industry. Join POS Portal and you'll experience the career opportunity of a lifetime. Local company, global opportunity.
We connect the dots between iPads, credit card readers and mobile apps to help get mobile payment technology into the hands of SMB's all over the country who are ready to run their entire business on an iPad. We're successful when we make other businesses successful.
We're looking for a highly motivated and resourceful Customer Service Representative who is dedicated to providing world-class support and exceeding customer expectations. Your mission is to work with customers to find solutions and continually improve customer experience. As a CSR you will be a loyal advocate for our customers, a creative problem-solver, and a collaborative team member. The ideal candidate is energized by working with people, and calm and collected with clients. You will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!
Effectively solve customer inquiries via phone, email, and live chat using a CRM tool
Set a high bar for Support when owning customer interactions
Identify, document and follow up with operations, accounting, and other departments to resolve issues
Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products
Recognize errors and create how-to content for our content management system utilized by support and internal departments
Collaborate with members of other teams to root out answers and be a resource to teammates
MUST LIVE LOCALLY
MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT
4 year degree preferred or degree in progress
Genuine curiosity about people and business, while possessing the ability to inspire passion in others
Experience in direct customer or client-facing roles
Interest in implementing feedback and dedicated to the improvement of your skills and work
Strong organizational, analytical, written and verbal communication skills
Superb attention to detail
The ability to quickly adapt to new situations and think on your feet
Excellent time-management skills
A desire to help people and improve the customer experience
Willingness to work flexible hours as needed, which includes a mix of weekends, mornings, evenings, and holidays as needed
POS Portal was founded in Sacramento in 2000 and is now part of the global Scansource group of companies. Spearheading the Payments business, POS Portal offers the unique opportunity of working for a local tech company with the resources of a billion dollar+ global organization! We enable payments technology and focus on innovations and programs designed to streamline the process of getting secure and maintained Point-of-Sale devices anywhere and everywhere merchants need them. Hardware, software, mobile solutionswe solution for everything in the Payments ecosphere.
Reasons to Work at POSP
Generous Paid Time Off Packages
Flex Time & Remote Work
Employee Stock Purchase Plan
401k with Company Match
Stocked Kitchen and Catered Lunches
Robust Health Benefits
Volunteer Time Off
International Work Assignments
POS Portal/ ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F