Customer Service Representative

POS Portal Sacramento , CA 94204

Posted 9 months ago

At POS Portal...

We are an innovation and technology company. We don't offer jobs, we offer careers. We're not just local, we're global. We're never satisfied with the status quo; we constantly seek to innovate and add value. We do this first for our employees, followed by our customers and our community. Our highly talented, driven team of entrepreneurial professionals create value and solve challenges for our clients every single day. We're a high growth company and we're part of a global powerhouse that is revolutionizing the industry. Join POS Portal and you'll experience the career opportunity of a lifetime. Local company, global opportunity.

The Opportunity...

We connect the dots between iPads, credit card readers and mobile apps to help get mobile payment technology into the hands of SMB's all over the country who are ready to run their entire business on an iPad. We're successful when we make other businesses successful.

We're looking for a highly motivated and resourceful Customer Service Representative who is dedicated to providing world-class support and exceeding customer expectations. Your mission is to work with customers to find solutions and continually improve customer experience. As a CSR you will be a loyal advocate for our customers, a creative problem-solver, and a collaborative team member. The ideal candidate is energized by working with people, and calm and collected with clients. You will also have the opportunity to undertake a variety of interesting and challenging projects within a forward-thinking environment. This is a high growth, tech company so get ready to go fast!

Responsibilities:

  • Effectively solve customer inquiries via phone, email, and live chat using a CRM tool

  • Set a high bar for Support when owning customer interactions

  • Identify, document and follow up with operations, accounting, and other departments to resolve issues

  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies and products

  • Recognize errors and create how-to content for our content management system utilized by support and internal departments

  • Collaborate with members of other teams to root out answers and be a resource to teammates

Must Haves...

  • MUST LIVE LOCALLY

  • MUST BE A U.S. CITIZEN OR PERMANENT RESIDENT

  • 4 year degree preferred or degree in progress

  • Genuine curiosity about people and business, while possessing the ability to inspire passion in others

  • Experience in direct customer or client-facing roles

  • Interest in implementing feedback and dedicated to the improvement of your skills and work

  • Strong organizational, analytical, written and verbal communication skills

  • Superb attention to detail

  • The ability to quickly adapt to new situations and think on your feet

  • Excellent time-management skills

  • A desire to help people and improve the customer experience

  • Willingness to work flexible hours as needed, which includes a mix of weekends, mornings, evenings, and holidays as needed

Company Description

POS Portal was founded in Sacramento in 2000 and is now part of the global Scansource group of companies. Spearheading the Payments business, POS Portal offers the unique opportunity of working for a local tech company with the resources of a billion dollar+ global organization! We enable payments technology and focus on innovations and programs designed to streamline the process of getting secure and maintained Point-of-Sale devices anywhere and everywhere merchants need them. Hardware, software, mobile solutionswe solution for everything in the Payments ecosphere.

Reasons to Work at POSP

  • Competitive Salary

  • Generous Paid Time Off Packages

  • Tuition/Certification Reimbursement

  • Flex Time & Remote Work

  • Employee Stock Purchase Plan

  • Profit Sharing

  • 401k with Company Match

  • Stocked Kitchen and Catered Lunches

  • Robust Health Benefits

  • Wellness Program

  • FSA/HSA Plans

  • Volunteer Time Off

  • Charitable Foundation

  • International Work Assignments

POS Portal/ ScanSource, Inc. is an Equal Opportunity Employer EOE/M/F


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Customer Service Representative

POS Portal