Customer Service Representative

Philips Murrysville , PA 15668

Posted 3 weeks ago

Job Title

Customer Service Representative

Job Description

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance.

In this role, you have the opportunity to

Interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. You will perform, as a skilled worker, a number of Customer Service support tasks. You will determine, based upon professional knowledge, HOW best to approach the task and how to solve abnormalities. You will analyze abnormalities that occur within own working area and reasons, based upon professional knowledge and insights, where the cause lies and remedies it. Completes work with a limited degree of supervision.

You are responsible for

  • Responding to a high volume of inbound customer inquiries, complaints, and order requests via telephone and email/fax correspondence

  • Responding to customer requests and questions regarding service, products, and account information and analyzing/rectifying customer concerns using established procedures

  • Coordinating with manufacturing, distribution, and remote services to ensure order fulfillment

  • Identifying, researching, and solving non-standard problems through a solid understanding of our business products, processes, and procedures.

  • Displaying a commitment to quality by following required procedures and practices; taking all appropriate measures to ensure quality; searching for opportunities for continuous improvement

  • Demonstrating the ability to follow simple and complex work instructions; actively listen to directions and perform tasks with little additional follow-up or direction

  • Providing support to other members of Customer Service

  • Teaming up to satisfy all customer needs, improve call center performance, and achieve department goals

You are a part of

Respironics, a member of Philips Healthcare, is the leading provider of innovative solutions for the global sleep and respiratory markets. The Company's success spans more than three decades and can be traced to a history deeply rooted in ingenuity and a passion to deliver solutions to those in need. This tradition of innovation, combined with an ability to anticipate market needs, is fundamental to the Company. It has made Respironics a name acknowledged worldwide as a pace-setter in the sleep and respiratory markets.

To succeed in this role, you should have the following skills and experience

  • Associates degree in business discipline or equivalent work experience required

  • 1+ years experience in a Customer Service environment or related experience required

  • Excellent verbal and written skills with customer problem resolution experience

  • Team oriented with ability to multi-task and great attention to detail

  • Ability to communicate in a foreign language in a written and verbal capacity is a plus

  • Experience with a CRM, such as SAP, is strongly desired

  • Experience using Microsoft Office Suite

  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

Sharpen your talents with new challenges in our dynamic organization. As a market-driven company, we're used to listening to our customers & apply the same thinking to our employees. We offer a competitive salary, outstanding benefits and flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Why should you join Philips?

Working at Philips is more than a job. It's a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it's like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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Customer Service Representative

Philips