Customer Service Representative

If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you.

Join our team at Northstar Services Team and take your customer service career to the next level!

Northstar Team is seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, assisting them with inquiries, resolving complaints, and providing information about our products and services.

Responsibilities:

• Handle inbound and outbound customer calls with professionalism and empathy
• Assist customers with product selection, ordering, and troubleshooting
• Resolve customer complaints and provide appropriate solutions
• Ensure customer satisfaction and maintain a high level of service
• Collaborate with other teams to address customer issues and provide timely resolutions

Requirements

• Previous experience in a customer service role
• Excellent communication and problem-solving skills
• Ability to multitask and handle high call volumes
• Strong attention to detail and accuracy
• Proficiency in using customer service software and tools
• Proficiency with Service Titan Software
• High school diploma or equivalent

Benefits

Compensation: $15.00 - $20.00 per hour

Weekly bonus potential $$$

Bonuses and Incentives all year round

• Health Care Plan (Medical)
• 401 (k)
• 401 (k) matching
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off ( 6 Holidays)
• Short Term & Long Term Disability