Customer Service Representative

As a Customer Service Representative, you will act as a liaison between Paymerang and our client's vendors. In this role, you will be the understanding voice making payments to a variety of vendors. You'll have the opportunity to make a significant difference in our clients account payables experience. The successful candidate be responsible for making outbound calls to distribute sensitive payment and remittance information, contacting approximately 65-80 vendors per day to make payments.

Responsibilities:

• Manage high volume of outgoing calls with quality and in a timely manner

• Follow policies and procedures when speaking with clients and vendors

• Provide sensitive payment information clearly and completely

• Provide first call resolution whenever possible

• Identify and confirm vendor needs, ensuring details are communicated and notated

• Build strong and sustainable relationships with vendors by going the extra mile

• Input accurate payment details and manage reports in our application

• Meet personal and team qualitative and quantitative targets

• Hours of Operation: M-F, 8:30 a.m. to 5:00 p.m.