Customer Service Representative

We Are Patterson! Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking a motivated individual with a customer service and leadership aptitude to join our Seattle team. This is an opportunity to work alongside the best in the dental industry to provide a first-class customer service. Join a company that is Passionate, Focused, Always Advancing, and People-First.

As a Customer Service Representative, you will:

Administrative:

• Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.

• Maintain accurate customer and territory records, facility records, and document all customer interaction.

• Generation of reports

• Monitor scheduled shipment dates to ensure timely delivery.

• Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.

• Gain understanding of and adhere to Accounts Receivables policies and practices.

• Verify price and terms in accordance with standard procedures and customer profitability profiles.

• Multitask and work within multiple computer systems and communication platforms simultaneously.

• Maintain a current knowledge of company products, policies and procedures.

Customer Support:

• Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.

• Provide impeccable customer service and sales support; respond to customer queries, answer questions and solve problems in a timely fashion.

• Communicate any pertinent information received from customers to the outside sales representative or appropriate management.

• Identify customer requirements and expectations in order to recommend specific products and/or solutions.

Job Qualifications:

• High School Degree or equivalent

• Exceptional customer service and organizational skills

• Effective verbal, written, and interpersonal communication skills

• General computer proficiency including knowledge of MS Office

Preferred Qualifications

• Associate's Degree or equivalent combination of education and experience.

• Proficiency in SAP or related ERP

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $21.78 - $27.45