Customer Service Representative Part Time

Interested in a career in aviation? Skytech, inc. is a General Aviation sales, service and management organization specializing in high-end owner flown and business aircraft.

Skytech represents the Piper and Pilatus product lines; as well as quality pre-owned aircraft. With locations at the Carroll County Regional Airport in Westminster, Maryland (Baltimore/Washington Metro Area) and York County Airport in Rock Hill, South Carolina (Charlotte Metro Area), Skytech is ideally positioned to serve the Mid-Atlantic aviation community. Skytech Inc is looking for a Part time Customer service representative at our Rock Hill location for the Monday through Friday and weekends.

This is a great opportunity for those with no prior aviation experience to learn about the industry and grow their careers. Job Duties will Include: • Ensures aviation customers are provided the best possible experience. • Facilitates a welcoming atmosphere in the passenger lounge for customers, guests, and vendors; • Schedules customer visits and coordinates customer requests with the appropriate personnel; • Screens and directs phone calls to appropriate personnel; • Assists customers with aircraft catering, including: - Providing recommendations of local caterers; - Receiving and storing received catering in accordance with proper food handling procedures. • Ensures complimentary beverages and snacks are well stocked and available for customers; • Ensures passenger lounge equipment (furnishings, computers, printers, etc.) is well maintained and requests servicing or replacement when equipment is worn or nonfunctional; • Assists passengers that require additional assistance on the ramp and in facilities; • Receives and processes mail and shipping; • Prepares correspondence, reports, photocopying, and proofreads letters, memoranda, and spreadsheets; • Monitors customer feedback regarding facilities and makes recommendations for improvement to the Operations Manager; Qualifications: • Has 1 or 2 years of customer service experience; • Demonstrates strong organizational and communications skills; • Holds a high school diploma or equivalent (preferred) • No prior aviation experience necessary