Customer Service Representative Part-Time

Description

Johnston County Airport is seeking a Customer Service Representative- Part-time (10-20 hours a week) that will provide excellent customer service to the public. Posting open until filled and may close at any time.

Please note: Final candidates subject to background check (includes motor vehicle records).

• Please document all work history relevant to the position for which you are applying. Determination of qualifying for the position and salary may be based on years of experience listed on the application itself, not in supplemental documents attached.
  
  Failure to document complete work history may affect qualification determination and salary. Electronic applications cannot be amended once submitted.

Duties and Responsibilities

This position serves at the front desk greeting customers by phone and in person. Accepts payments, handles accounts receivables and various administrative and service oriented details.

Communicates via air-to-ground radio and ground-to ground radio, in addition to other forms of communication. Coordinates and facilitates aircraft services, such as fuel and ground support.

Knowledge, Skills and Abilities

Concierge-level assistance through excellent communication, anticipation of needs, creative thinking, expedient responsiveness and attention to detail. Previous accounts receivable experience preferred.

Computer experience to include POS systems and Microsoft Office. Maintains professionalism and confidentiality at all times.

Desired Education and Experience

High school diploma, supplemented by office support experience and public contact.