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If you are interested and qualified for this role, we invite you to apply.
The Customer Service Representative reports to the Relationship Manager and is responsible for creating an exceptional client experience with each and every client they assist. The Customer Service Representative will conduct a variety of financial transactions.
The Customer Service Representative will be expected to adhere to the expectations of the First Financial Bank Experience. By focusing on the client, doing the right thing, and striving to make a difference, the Customer Service Representative will contribute to the success of the banking center team. Through conversations with clients, the Customer Service Representative will gain a better understanding of the client's needs, and will be able to guide them to the appropriate bank associate who can help them achieve their goals.
The Customer Service Representative is responsible for adherence to all compliance and regulatory procedures. Including, but not limited to: BSA, Check 21, CIP, CRA, HMDA, Reg B, Reg D, Reg E, Reg CC, Truth in Savings, Privacy Compliance and the Patriot Act.
Conduct a variety of basic to complex financial transactions under guidance as needed of more senior level branch associates.
Process deposits and withdrawals for personal and commercial clients.
Process all loan payments.
Issue money orders and official checks.
Follow the expectations of the First Financial Bank Experience.
Engage with each client by consistently offering a friendly greeting, involving the client in a conversation and genuinely thanking the client. As the Customer Service Representative receives information appropriately suggest solutions.
Send hand-written thank you notes to clients.
Efficiently and accurately process all transactions.
Spend time each week to advance in-depth knowledge base to better understand our products and services.
Work with Relationship Manager to assist in proactively reaching out to current clients. Set appointments with clients each week for sales staff.
Adhere to all policies, compliance and regulations.
Additional job duties as requested by management.
May assist the Lead Customer Service Representative in mentoring the Customer Service Representative team and demonstrate strong coaching and leadership skills as evidenced through current team performance. Be responsible to lead Customer Service Representative key behaviors daily.
Manage all support work and delegate in an efficient manner.
Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job:
A leader, mentor, and trains Customer Service Representative Team. Highest skill sets across the board.
1 1/2 - 2 years previous client/customer service experience as Customer Service Representative
1 1/2 - 2 years' experience in referring products/cross-selling as Customer Service Representative
1 1/2 - 2 years prior cash handling experience as Customer Service Representative
High school diploma or general education degree (GED)
1 - 2 years related experience and/or training; or equivalent combination of education and experience
Occasionally lifts and carries up to 50 lbs.
Frequently lifts and carries up to 10 lbs.
Frequently sits, stands and walks.
Compliance Statement: The associate is responsible for meeting all compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as all related First Financial Bank policies and procedures. This includes all Bank Secrecy Act, Anti-Money Laundering, OFAC and Suspicious Activity reporting requirements, as well as all other lending and deposit compliance requirements.
It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law.
First Financial Bank