Customer Service Representative - Part -Time

First Defiance Financial Corp. Tecumseh , MI 49286

Posted 2 months ago

POSITION PURPOSE

Support the company's mission statement and sales goals by maintaining a high-level of customer service, processing daily transactions as well as identifying and utilizing cross selling opportunities. Demonstrate and implement our Trusted Advisor strategy to all internal and external customers.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

  • Meet the needs of customers by providing accurate, personable, prompt and efficient processing of all transactions in accordance with Customer First.

  • Provides exceptional service with knowledge of all retail products and services.

  • Adhere to the Six-Step Experience guidelines with each customer interaction.

  • Maintain a balanced drawer within Customer Service Performance Parameters. Report any discrepancies to the supervisor as necessary.

  • Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.

  • Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.

  • Assist in resolving customer issues by responding competently and consistently to both internal and external customer requests.

  • Recognize product and financial sales and service opportunities and refer to appropriate partners in Retail, Commercial, Wealth Management, Private Banking and First Insurance Group.

  • Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

  • Demonstrates a positive reflection of the organization in public through their actions and behaviors.

  • Maintain and ensure compliance standards by complying with all bank policies and procedures.

  • Coordinate service requests with other departments.

  • Completes other duties as assigned.

WORK ENVIRONMENT

This job operates in a professional office environment. Work is normally performed in a typical interior work environment which does not subject the employee to any hazardous or unpleasant elements.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak or hear. The employee is required to stand or sit for long periods of time; open filing cabinets, walk, stoop or bend; use hands to handle or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and requires manual dexterity.

QUALIFICATIONS

EDUCATION/CERTIFICATION:

High school graduate or equivalent.

REQUIRED KNOWLEDGE:

  • Successful completion of in-house training program.

  • Knowledge of CSR policies and procedures including various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bliley Act, Regulation E and teller roles and responsibilities relating to each Act.

  • Compliance with Bank Secrecy Act, OFAC and USA PATRIOT Act including accurate completion of CTR, Monetary Instrument log, and reporting of suspicious activities to supervisor.

  • Basic understanding of Company operations.

EXPERIENCE REQUIRED:

Previous cash handling or customer service preferred.

SKILLS/ABILITIES:

  • Excellent interpersonal, communication and organizational skills.

  • Professional appearance, dress, and behaviors.

  • Problem solving, critical thinking skills and time management skills

  • Detail oriented and ability to multi-task

  • Ability to operate related computer applications and business equipment

#IND123


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Food Service Worker Tecumseh Public Schools

Aramark Corporation

Posted 1 week ago

VIEW JOBS 12/3/2018 12:00:00 AM 2019-03-03T00:00 Overview: About Aramark Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description: Position Summary: The Food Service Worker is responsible for preparing and/or building food items while providing customer service and adhering to food safety, food handling, and sanitation procedures. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs. Essential Functions: * Prepares and builds food items according to standardized recipes and directions * Properly stores food by adhering to food safety policies and procedures * Sets up work stations including prep tables, service counters, hot wells, steam tables, etc. * Breaks down, cleans, and sanitizes work stations * Serves food to customers while ensuring guest satisfaction and anticipating the customers' needs * Replenishes food items and ensure product is stocked to appropriate levels * Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc. * Adheres to Aramark safety policies and procedures including proper food safety and sanitation * Ensures security of company assets * Other duties and tasks as assigned by manager Qualifications: * Previous food service experience preferred * Must be able to obtain food safety certification * Demonstrates excellent customer service skills * Requires occasional lifting, carrying, pushing, pulling of up to 25 lbs Aramark is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer – Minority/Female/Disability/Veteran Aramark Corporation Tecumseh MI

Customer Service Representative - Part -Time

First Defiance Financial Corp.