Customer Service Representative - Part Time

Company Description

Job Description

This is a part time position (1st shift), must be able to work every other Sunday and one Saturday a month.

RESPONSIBILITIES AND DUTIES

(50%) Order Processing

• Process and verify store orders received through Pulse (electronic ordering system)

• Provide courtesy reminder calls to stores that have not placed order by cut-off times

• Prepare billing for order add-ons and pickups

• Prepare all paperwork for loading and production (using Access program); run any pertinent reports, dough maps

• Prepare route packages for drivers to include invoices, keys, credit requests, D&S paperwork, COD requests, alarm codes, and any necessary communications to the stores

• Coordinate and disseminate corporate, marketing and other company information to the stores

• Assist with routing of trucks where applicable

(20%) Customer Service

• Receive and resolve customer requests, concerns and complaints

• Contact stores to advise them of any changes to routing schedules; weather or production delays, etc.

• Answer and route all departmental calls

(10%) Clerical Support

• Maintain filing system for invoices, reports and other customer related information

• Maintain customer contact list

• Update or add new store information in order management system (Domicas)

• Provide clerical support to other departments as needed

(5%) Credit Process

• Process credits for the Domino's Pizza stores

• Code credits for delivery accuracy using credit tracking program

• Coordinate credit requests with appropriate departments for further research

• Process special orders/pick-ups

(15%) Additional Administrative Duties as Assigned

This position cross-trains in various administration functions. Additional responsibilities will be assigned as needed. Responsibilities include:

General Accounting

• Assist with accounts payable

• Assist in generating weekly keys

• Provide back-up to payroll administrator

• Assist with accounts receivable and past dues

Inventory

• Perform inventory counts and reconcile ICL

• Order vegetables products

• Maintain vendor credits, working with WRC to obtain accurate credits

Qualifications

• High School diploma or GED

• 2-3 years of Customer Service experience

• Excellent communication and organizational skills

• Ability to handle multiple tasks

• Strong knowledge of Microsoft Office software

• 1-2 years bookkeeping or general accounting experience preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

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