Customer Service Representative Part Time

Duties and Responsibilities: a. Provide assistance and information to taxpayers on all business, income and real property taxes and related fees; b.

Answer inquires to basic business registration, income and real property via telephone and written correspondence; c. Research, establish and update all business tax accounts via an online system; d. Review and adjust business registration, real property and income tax accounts which require correction and/or refunds; e.

Receive and control business and income undeliverable refund checks; f. Receive and process requests for waivers of penalties and interest on select accounts; g. Input and update existing database accurately; h.

Determine and register applicable tax liabilities for all taxes and fees administered by OTR; i. Receive and respond to general correspondence pertaining to business, income, real property and other related taxes and fees; j. Research and prepare response for management signature; k.

Track and maintain data necessary for production reports, and l. Input and update existing database accurately. Qualifications: a) A high school diploma or equivalent with a minimum of two (2) years of experience in the field or related area; b) Ability to communicate effectively both orally and in writing to a variety of audiences; c) Ability to research and interpret tax laws, regulations and policies; and d) Ability to perform basic business applications Microsoft Outlook and Microsoft Suites (Word, Excel, Access, etc.).