Customer Service Representative

Palmer Donavin Rockford , IL 61101

Posted 2 months ago

Overview

As a Customer Service Representative, you are a day-to-day point of contact with customers. You will help customers with order placement by answering customer questions concerning product lines, pricing, credit terms, delivery schedules, product uses, and inventory levels. This will included learning our ERP system and door configurator software. CSR's also serves as support to our Outside Sales staff.

Other responsibilities of the Customer Service role include:

  • Checking inventory records to determine availability of requested merchandise

  • Keeping records of customer interactions and transactions

  • Entering orders and recording comments as well as actions taken

  • Upselling and suggesting add-ons or related products

  • Resolving customer service issues or billing complaints

  • Exchanging merchandise, refunding money, and adjusting bills

  • Initiating product procurement for approval of inter-branch transfer of merchandise

  • Notifying appropriate purchasing agents when supplies of specific items are low

  • Sending out product samples and literature

Seal-Rite Door is a leader in the fabrication of residential entryway doors. Our doors are made almost exclusively using ThermaTru products made from fiber glass or steel. Our customers are businesses such as Lowe's, Carter Lumber, Home Depot, and many independent lumber yards. Our mission is to grow our business through innovation, performance, and integrity. How do we do that? Through motivated employee owners committed to lifelong learning and the growth of our organization.

We have thrived as a company since 1907 by sticking to our principles and being true to ourselves and our customers. We became 100% employee owned in 2007 which only proved to enhance our family oriented culture and give our employees a highly vested interested in their daily jobs.

Benefits you will enjoy in the Customer Service role include:

  • Employee Stock Ownership Plan (ESOP)

  • Quarterly Company Performance Bonus

  • PTO Plan

  • 401(k) Retirement Plan with Company Matching

  • Health, Dental, and Vision Coverage

  • Life & Disability Insurance

  • Employee Discounts

  • Wellness Program

  • Ongoing Training and Development

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Customer Service Representative

Palmer Donavin