OTC Industrial Technologies Livonia , MI 48151
Posted 2 weeks ago
OTC Industrial Technologies is looking for a Customer Service Representative to join our team in Livonia , MI !
As a Customer Service Representative , you will be responsible for reviewing daily work orders and invoicing customers according to the service provided . You will promote organic growth of the product segment through fast and accurate responses, interchanging OTC products where possible and applying pricing directives .
What You'll Do :
Timely review and invoice of all completed work orders .
Managing and tracking outgoing purchase orders to vendors.
Resolving billing disputes as necessary .
Ensuring inventory accuracy.
Acting as subject matter expert for all key products within the segment: researching and answering technical product or system queries to internal staff, coaching internal sales resources as necessary, etc.
Acting as Service Support - central dispatch, customer follow up, lead generation, and warranty administration .
Other duties may be assigned.
What You'll Need:
Demonstrated technical expertise in specified product segment
Computer software skills (e.g. Microsoft Excel and PowerPoint, Adobe PDF and Infor SXE)
Ability to work in a highly matrixed, cross-functional environment
Highly organized, with strong attention to detail
Sense of urgency; responds to requests in a timely manner.
Strong (email, phone, web and in person) communication and customer service skills. (Prior experience in a customer service role preferred).
Perks of Working with OTC Industrial Technologies:
Health and Wellness
Medical, dental, and vision care coverage
Short-and long-term disability coverage, and life insurance
Wellness Discount
Safety shoes & glasses reimbursement stipend
Financial Benefits
401(k) savings plan with an employer match of 50% on the dollar up to 6%
Robust referral bonuses
Relocation assistance
Work-Life Balance
Who we are:
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Techop Solutions International
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