Customer Service Representative

Job Description:

• Explain waiver procedures. Review applications for waivers; check VIR for complete and adequate information. Perform waiver inspections and grant or deny waivers according to MVA regulations. Explain waiver denials to motorists, documenting the reason(s) for denial.

• Give tests results to motorists.

• Assist motorists with extension requests; issue extensions in accordance with state guidelines.

• Perform janitorial and facility care tasks as required.

• Perform emissions tests as needed.

• Perform other duties as assigned by station management

Minimum Qualifications:

High school diploma or equivalent

Successful completion of certification training program for customer service/emissions testing

Thorough knowledge of test procedures

Automotive knowledge and/or customer service background is preferred, but not required

Excellent organization skills with keen attention to detail

Must be able to communicate politely with the general public

Frequent standing, up to 90% of the time

Ability to perform emissions testing as needed

• This is a leased position through Carmel Staffing Solutions.