Customer Service Representative

Customer Service Representative at our Frederick Maryland vehicle emissions testing center (VEIP)

Job Description:

• Explain waiver procedures. Review applications for waivers; check VIR for complete and adequate information. Perform waiver inspections and grant or deny waivers according to MVA regulations. Explain waiver denials to motorists, documenting the reason(s) for denial.

• Give tests results to motorists.

• Assist motorists with extension requests; issue extensions in accordance with state guidelines.

• Perform janitorial and facility care tasks as required.

• Perform emissions tests as needed.

• Perform other duties as assigned by station management.

• This is a leased position through Carmel Staffing Solutions.

PRIMARY RESPONSIBILITIES

• Answer questions via phone on all company-supported software applications.

• Troubleshoot equipment problems.

• Determine the source of the equipment problem and advise the customer on appropriate action.

• Answer general program questions from motorists.

• Document resolutions for future reference.

• Provide inbound sales support.

Minimum Qualifications:

• High school diploma or equivalent

• Successful completion of certification training program for customer service/emissions testing

• Thorough knowledge of test procedures

• Automotive knowledge and/or customer service background is preferred, but not required

• Excellent organization skills with keen attention to detail

• Must be able to communicate politely with the general public

• Frequent standing, up to 90% of the time

• Ability to perform emissions testing as needed