Omnova Solutions Monroe , NC 28111
Posted 3 weeks ago
About us
OMNOVA a division of SURTECO specializes in the production and sale of laminates, foils and vinyl-coated fabrics. Our technologies, products and services deliver distinctive performance features, thus helping to support our Customers' reputations for trusted brands around the globe and in a wide variety of markets.
We are seeking an individual who is passionate about joining a team in the manufacturing of high quality laminates and films used in a variety of applications including on cabinetry in kitchen and bath applications, countertops and paneling in recreational vehicles and in the enhancement of interior retail spaces.
Job Summary
The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible to address customer needs and coordinate problem solving in conjunction with Sales and cross-functional partners. The CSR works in partnership with the sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, logistics, commercial and operations.
Essential Duties and Responsibilities
Receive, process, and own customer purchase orders. Including customer sample request, price quoting and customer inquiries.
Proactively communicate orders statuses
Analysis of inventory and customer demand
Partner with Sales in support of customer needs
Handle invoicing for Laminates & Films shipments and credits and debits - on average invoicing for 650 deliveries a month and approx. 160 credits and debits a month.
Provide data for customer master data files and customer requirements
Build relationships with customers and internal partners
Foster teamwork
Back-up colleagues when out of office
Travel on an infrequent basis in support of sales effort.
Other duties as assigned
Qualifications
GED or High School Diploma
Excellent communication skills both oral and written
Excellent computer skills: including strong proficiency in Excel and Word
Candidate must have ability to quickly grasp complex processes and systems.
Strong prioritization, planning and analytical skills.
Must work well under pressure and with time demands.
Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.
Must be detail oriented and have the ability to problem solve effectively
Individual must have the ability to contribute independently and within a team environment.
Relevant previous customer service, sales, supply chain or manufacturing experience.
Preferred Skills, Ability, Knowledge
Bachelor's Degree in a related field is desired - (business, supply chain, international business, sales, marketing, etc.).
Coursework completed in mathematics, information technology, operations management, supply chain management, advanced degree and APICS certification will be considered a plus.
Customs and export regulations/HTS - International ocean and air shipments and freight rates, INCO Terms, Bulk, TL, LTL and other modes of transport
SAP Sales and Distribution experience
Multilingual
Lean Six Sigma training
Work Environment and Environmental Conditions
Frequently remains in a stationary position 70% of the time
Occasionally moves about the site to perform job functions
Frequently operates a computer or other site-specific machinery
Constantly communicates and exchanges work information with others
Frequently observes, inspects, distinguishes work documents and activities
Occasionally produces memorandum and other long documents
Company Statement:
OMNOVA, A Division of SURTECO is an Equal Opportunity employer committed to providing equal access to employment. We value diversity and inclusion and encourage all applicants to apply. In addition, the health and safety of those who contribute to business development is a priority. Open dialog with our employees is a matter of course, and the further development of their knowledge is a special concern. We enable them to find the right balance between personal and professional life.
Disclaimer:
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the Job at any time.
This is a Remote position. Training will be onsite for 6 to 8 weeks.
Shift Schedule: Monday-Friday 8:00 a.m. -5:00 p.m.
Overtime if needed.
Omnova Solutions