Customer Service Representative

Overview

We are seeking a Customer Service Representative with good communication skills and the ability to work well with others. A Customer Service Representative position is a key customer service position within the company. This position provides a variety of duties to include introducing bank products and services to customers, participating in the sales program, processing debit and credit transactions and assisting with customer relation issues.

Additional responsibilities will include but not be limited to:

• Take applications and pull proper reports for branch manager

• Handle daily/monthly closeout operations

• Assist with collection activity and make proper calls designated by branch manager

• Open the office and have lobby ready to welcome customers at 9am

• Help staff maintain and organize CIP Program

• Will be the BSA representative for branch, this will include BSA training (at least annual) offered through the bank. More frequent and/or specific training may be required, depending on job responsibilities. Perform job responsibilities to ensure the bank's compliance with BSA/AML policies and procedures, which include detecting potential suspicious activity and reporting such activity to the BSA Officer and may include gathering and entering data into systems for monitoring and reporting.

• Will assist the branch manager in all aspects of day-to-day duties

Skills and Qualifications:

• High school diploma or GED required

• 2-3 years of cash handling experience

• Excellent customer service skills

• Excellent balancing record

• Good organizational skills and attention to detail

• Ability to lift heavy boxes of coin

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.