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Customer Service Representative

Expired Job

Officeteam Bowling Green , OH 43402

Posted 4 months ago

OfficeTeam has partnered with a reputable company in Bowling Green to find a Temporary Customer Service Rep! This position will last up to 12 weeks and it's moving fast! Get your foot in the door with a great company by utilize your customer service skills. This position provides customer and field sales support on all service related issued including order processing, policy/program interpretation, product technical inquiries, situation investigation and resolution. Expedites inbound/outbound correspondence, handles returns, defectives, and shipping discrepancies. Duties include processing customer orders via phone, email and fax, acting as liaison between customer and field sales department, and ensuring customer satisfaction. Candidates who apply must have fast and accurate data entry skills and professional communication. Competitive pay and great hours! Send your resume to right away to be considered. Major responsibilities

  • May support business development and client referral goals by actively cross-selling and referring customers

  • Receive and place telephone calls

  • Provide accurate, friendly customer service in a timely fashion

  • Receive and send written business correspondence

Requirements

  • Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Knowledge of Microsoft Word

  • Proficiency in Microsoft Excel

  • Solid understanding of data entry

  • Excellent problem-solving skills

  • Upbeat, positive attitude and an approach to work rooted in professionalism

  • Basic knowledge in computer software programs and office equipment

  • Customer service and office administrative skills

  • Experience performing extensive research to resolve complex customer inquiries

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Strong communication skills and able to receive criticism well

  • 2+ years' experience of demonstrated performance in a goal-driven customer-focused environment preferred If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Employment Type: Temporary-to-full-time


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Customer Service Representative

Expired Job

Officeteam