Customer Service Representative

Officeteam Allison Park , PA 15101

Posted 2 months ago

A growing company located in Allison Park is looking for a Customer Service Order Fulfillment Representative. This is currently a temporary-to-hire part-time position of about 25 hours per week (5 hours per day between the hours of 8am and 2pm, Monday through Friday), but has the potential to go to full-time hours eventually. This is a dual role of both customer service and order fulfillment/shipping.

Responsibilities:
-Answering Customer Service calls in between order fulfillment
  • Routing calls to appropriate personnel

  • Placing orders for clients

  • Pick orders for order fulfillment

  • Package orders for shipment

  • Choosing the best method of shipping and processing shipments

  • Maintaining inventory quantities

  • Restocking inventory upon arrival

  • Working on a picking ladder cart

  • Various job duties requested by management

    Requirements:
  • Customer Service experience preferred

  • Order fulfillment experience preferred

  • Must be able to work in a Fast-Paced environment

  • Must be Organized, and Proficient

  • Working knowledge of Microsoft Excel, Word, and Outlook

  • Demonstrate strong organizational and time management skills

  • Ability to solve complicated problems with actionable solutions

  • Self-starter with a positive attitude

  • Must be able to lift 40lb boxes, work on picking cart and ladder. If you are interested in this position and are available immediately, please send your resume to or call .

Requirements

  • Ability to interact effectively with internal and external partners and clients/customers

  • 2+ years' experience of proven performance in a goal-driven customer-focused environment desired

  • Ability to use multiple computer systems, applications, and utilize search tools to find information

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • Upbeat, positive attitude and an approach to work rooted in professionalism

  • Strong familiarity with switchboard phones from 1-10 lines

  • Microsoft Word experience

  • Microsoft Excel experience

  • Customer service experience desired

  • Expertise in shipping receiving

  • Adeptness in MS Outlook

  • Demonstrated knowledge of navigating basic office equipment and protocols

  • Experience performing extensive research to resolve complex customer inquiries

  • Excellent customer service and office administrative skills

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Strong communication and interpersonal skills If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today!

Employment Type: Temporary


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Customer Service Representative

Officeteam