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Customer Service Representative

Expired Job

Officeteam Jackson , MS 39201

Posted 3 months ago

Customer Service Representative Customer Service Representative Openings! OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative in the growing health care industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic, rapidly-changing call center. How you will make an impact

  • Receiving and placing telephone calls

  • Performs full service banking transactions in compliance with legal requirements and bank policies and procedures

  • Provides accurate, friendly customer service in a timely fashion

  • Performs functions including handling cash and other daily transactions.

  • Achieves sales and referral goals by actively cross-selling and referring customers to proper bank staff for additional bank products, services and sales campaigns

  • Maintains currency and coin under prescribed limits

  • Adheres to bank security policies and maintains confidentiality of bank records and client information What we're looking for

  • Experience processing complex transactions and performing extensive research to resolve complex customer inquiries

  • Excellent verbal, written, and social communication skills

  • Ability to interact effectively with internal and external partners and clients/customers

  • Advanced Microsoft Office skills

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! About OfficeTeam OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find you office support job opportunities. We evaluate all of our office temps' skills and match them with the needs of top employers in their area. ? 2016 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

Requirements

  • Basic knowledge in computer software programs and office equipment

  • Strong communication and social skills

  • Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

  • Upbeat, positive attitude and an approach to work rooted in professionalism

  • Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • 2+ years' experience of proven performance in a goal-driven customer-focused environment desired

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • MS Outlook experience highly desired

  • Knowledge of navigating basic office equipment and protocols

  • Deep understanding of customer service

  • Microsoft Excel experience preferred

  • Proven knowledge of customer service experience

  • Solid understanding of Microsoft Word

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers

  • Excellent customer service and office administrative skills If you seek to deliver great customer outcomes and want to improve your customer service skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today!

Employment Type: Temporary


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Customer Service Representative

Expired Job

Officeteam