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Customer Service Representative

Expired Job

Officeteam Lafayette , IN 47901

Posted 3 months ago

Opening Available for Customer Service Representative! OfficeTeam is currently searching for an articulate, highly-skilled Customer Service Representative. Are you someone who loves creating durable and productive customer relationships? Then this may be the role for you. Be prepared to come into a dynamic and fast-paced environment in this role. If you're looking for work in Lafayette, Indiana and can work a long term temporary-to-fulltime position, this could be the Customer Service Representative opportunity for you! Major responsibilities

  • Manage incoming telephone calls

  • Deliver outstanding, friendly customer service in a timely fashion

  • Retrieve and oversee the sending of written business communications

  • Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

Requirements

  • Insurance Experience

  • License in Property and Casualty

  • Supportive, positive attitude

  • Strong problem solving and analytical skills

  • Customer service and office administrative skills

  • Strong computer skills including customer database systems

  • Strong communication skills and able to receive criticism well

  • Background working with data entry

  • Solid understanding of Alpha 6,000 - 8,000 kph

  • Customer service experience required

  • Copying experience highly preferred

  • Adeptness in working as an assistant

  • Good understanding of filing

  • Demonstrated knowledge of navigating basic office equipment and protocols

  • Experience with Alpha 8,001 - 10,000 kph

  • General familiarity with call centers

  • Strong familiarity with negotiation

  • Complaints experience preferred

  • Practical knowledge of composing various kinds of correspondence

  • Earlier work involving email

  • Demonstrated experience performing extensive research to resolve complex customer inquiries

  • Comfort and confidence when interacting with internal and external partners and clients/customers

  • 3+ years of past relevant experience

  • Strong Microsoft Office skills

Employment Type: Temporary-to-full-time


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Customer Service Representative

Expired Job

Officeteam