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Customer Service Representative

Expired Job

Officeteam Pittsburgh , PA 15275

Posted 5 months ago

Robert Half is currently seeking candidates for a Patient Care Coordinator Job Responsibilities (listed in order of importance and/or time spent) Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact. Provides timely response to patients? inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards. Provides pricing, availability, and schedules information within established guidelines. Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries. Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, verifying patient information, notifying the pharmacist of issues or changes in the patient?s condition. Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism. Ensures that good patients? relations are maintained and patients? claims and complaints are resolved fairly and effectively. Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care. Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling. Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports. If interested in this position please send all up to date resumes to

Requirements

  • 2 + years of call center experience required

  • High School Diploma or GED required

  • Excellent verbal, written and social communication skills

  • Ability to work within multiple systems at once required

  • Type 35 + WPM required

  • Previous healthcare experience preferred

Employment Type: Temporary-to-full-time


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Customer Service Representative

Expired Job

Officeteam