Customer Service Representative

Officeteam Painesville , OH 44077

Posted 2 months ago

Customer Service Representative OfficeTeam is in need of an articulate, highly-skilled Customer Service Representative. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. Be prepared to come into a dynamic and fast-paced environment in this role. This Customer Service Representative job is long term temporary, and located in Painesville, Ohio. What you get to do every single day

  • By being successful in your role, you will facilitate business development and client referral goals by actively cross-selling and referring customers

  • Offer friendly, accurate customer service in a timely fashion

  • Organize and route incoming telephone calls

  • Retrieve and oversee the sending of written business communications

Requirements

  • Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Microsoft Office knowledge required

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • 2+ years of past relevant experience

  • Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

  • No stranger to performing extensive research to resolve complex customer inquiries

  • Ability to navigate multiple computer systems and applications

  • Strong communication and social skills - achievement oriented, positive attitude and an approach to work rooted in professionalism

  • Customer service experience

  • Foundational knowledge in CRM - Inside sales experience highly desired

  • Solid understanding of logistics

  • Customer information files experience preferred

  • Customer service and office administrative skills If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!

Employment Type: Temporary


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Customer Service Representative

Officeteam