Officeteam Spokane , WA 99202
OfficeTeam seeks Customer Service Representatives! Are you friendly, outgoing and sociable? This could be a great position for you. This role will be situated in a challenging and dynamic environment. This Customer Service Representative opportunity is located in Spokane Washington. You will ensure the delivery of excellent customer service through fast and accurate processing of requests, communication, and coordination with other departments to resolve inquires. You will be the first point of customer contact for general inquiries such as pricing, products, customer complaints, etc. You will build and maintain solid customer relationships by handling questions and concerns with speed and professionalism. You must maintain extremely high levels of customer security and privacy. If you seek to improve your skills to deliver personalized service specific to individual customer needs, we want to hear from you now. Apply today! Key responsibilities
Offer friendly, accurate customer service in a timely fashion
Respond to customer requests via telephone, email and/or chat.
Provide customers with product and service information.
Follow up on customer inquiries not immediately resolved.
Recognize and alert the supervisor of trends in customer calls.
Identify, research, and resolve customer issues using the computer system.
Maintain extremely high levels of customer security and privacy.
May support business development and client referral goals by actively cross-selling and referring customers
Strong proficiency with Microsoft Office applications, specifically Word, Outlook and internet applications
Comfort in pursuing resolutions to complicated customer inquiries using complex research methods
Comfort and confidence when interacting with internal and external partners and clients/customers
Proven knowledge of Customer Relationship Management (CRM) systems
Excellent customer service and office administrative skills
Excellent verbal and written communication skills
Supportive, positive attitude with a detail oriented demeanor applied to all tasks
Strong problem solving and analytical skills
2+ years' experience with performing in a goal-driven customer-focused environment preferred
Proven computer skills
Foundational knowledge in switchboard phones from 1-10 lines
Prior Customer service experience
Strong familiarity with email
Strong data entry skills
Employment Type: Temporary