Customer Service Representative

Officeteam Columbus , OH 43235

Posted 2 months ago

We are seeking Customer Service Representatives! OfficeTeam is searching for an articulate, highly-skilled Customer Service Representative in the growing Energy/Natural Resources industry. Do you enjoy forming new relationships every day? This may be a great fit for your next career move. This role will be situated in a challenging and dynamic environment. This Customer Service Representative opportunity is located in Columbus, Ohio, and is a temporary-to-fulltime engagement.

Responsibilities:
  • Offer friendly, accurate customer service in a timely fashion

  • Schedule appointments for customers

  • Retrieve and oversee the sending of written business communications

  • Organize and route incoming telephone calls Please send a resume today for consideration! Email resume and cover letter to Emily Gibb at or call for more information.

Requirements

  • Enthusiastic attitude and an engaging businesslike approach

  • Ability to communicate verbally and in writing effectively throughout all levels of the company

  • Proven computer skills

  • Foundational knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

  • Experience performing extensive research to resolve complex customer inquiries

  • 2+ years of past relevant experience

  • Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

  • MS Outlook experience

  • Deep understanding of Microsoft Excel

  • Microsoft Word experience

  • Call center experience

  • Customer service experience preferred

  • Proven knowledge of CRM

  • Excellent customer service and office administrative skills

  • Demonstrated ability to interact effectively with internal and external partners and clients/customers If you derive professional and personal satisfaction from the expert application of customer service on a case-by-case basis, we want to hear from you. Apply today!

Employment Type: Temporary-to-full-time


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