Customer Service Representative

We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

WHAT YOU WILL EXPERIENCE IN THIS POSITION:

In this position supporting our Hoffman brand, you will get to:

• Research and recommend solutions for all incoming calls regarding pricing and availability, order changes/status, basic product questions

• Receive and process domestic standard distributor orders via fax, electronic via JDE system, phone and email for assigned functional area/brand

• Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters

• Monitor or follow-up on scheduled shipment dates to ensure timely delivery to customers. This may include obtaining proof of delivery and/or expediting shipment as needed.

• Identify key components to assist customers in part replacements

• Ensure all customer requests are responded to in a timely and professional manner

• Maintain high level of performance by meeting team key performance indicator (KPI) goals

YOU HAVE:

• Associate's degree or equivalent work experience
• 2+ years of customer service preferably in a call center and/or manufacturing environment
• 2+ years of Microsoft Office or equivalent tools experience required

WE HAVE:

• A dynamic global reach with diverse operations around the world that will stretch your abilities, provide plentiful career opportunities, and allow you to make an impact every day

• At nVent, we connect and protect a more sustainable and electrified world with inventive electrical solutions. We're a nearly $3 billion high-performance electrical company with a dedicated team of 10,000+ people at more than 130 sites around the world. Our solutions deliver value to industrial, commercial, residential, energy and infrastructure customers, providing mission critical solutions that improve performance, lower costs and reduce downtime.

• We design, manufacture, market, install and service high-performance products and solutions that connect and protect mission critical equipment, buildings and essential processes. Our robust portfolio of leading electrical product brands dates back more than 100 years and includes nVent CADDY, ERICO, HOFFMAN, RAYCHEM, SCHROFF and TRACER.

• Commitment to strengthen communities where our employees live and work

• We encourage and support the philanthropic activities of our employees worldwide

• Through our nVent in Action matching program, we provide funds to nonprofit and educational organizations where our employees volunteer or donate money

• Core values that shape our culture and drive us to deliver the best for our employees and our customers. We're known for being:

• Innovative & adaptable

• Dedicated to absolute integrity

• Focused on the customer first

• Respectful and team oriented

• Optimistic and energizing

• Accountable for performance

• Benefits to support the lives of our employees

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.

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